Head of Customer Excellence Centre

Glinton, Peterborough

Full time, Permanent

£50,000 - £60,000 PA

Must have experience with social housing

In charge of planning team, previous experience needed

Responsible for forecasting, planning and scheduling on behalf of the business of all fire and electrical works.

Prioritse the customer experience with the business.

SimPRO super user.

Driving operational efficiency and improvements

P&L ownership and management

Building and maintaining relationships with key stakeholders and peers

Oversee and lead on the delivery of weekly reports for operations performance and capacity activity

Responsibility for updating capacity and resource plans in line with new hires, redeployment and leavers

Using analytical techniques to plan and prepare reports / presentations for leadership management

Identify and following up on new business opportunities - including new markets, growth areas, and trends.

Manage, monitor and lead the planning team, across electrical and fire business units including the training and development of new members of your team and monitor set KPI's.

Supporting the Operations Director; applying professionalism and commercial acumen in order to achieve optimum delivery performance.

Addressing areas of concern as raised by clients and internal management through partnering with the operations department to effectively identify areas of improvement and implementing measures to address and resolve.

Having a Health and Safety mindset, looking at possible risks associated with the role and reporting any issues promptly to support the ongoing safety of self and others.???????Head of customer excellence centre

Glinton, Peterborough

Full time, Permanent

£50,000 - £60,000 PA

Must have experience with social housing

In charge of planning team, previous experience needed