Study Centre Manager (FTC)
Contract: 9 months fixed term
Salary: £32,000 - £38,500 (FTE) per annum
Hours per week: 35 hours (minimum 4 days)
Location: At IOSH, we embrace hybrid working because we believe it's the key to achieving work-life balance, strategic success and fostering our collaborative culture. You'll be required to work from our head office in Wigston, Leicester a minimum of 2 days per week (one of which will be a Tuesday). The remainder of your working hours will be undertaken from home.
Closing date: 7th June 2024
Interview date: 18th and 19th June 2024
About The Role
We are looking for a Study Centre Manager to join us on a temporary basis to manage the overall responsibility for the Academy qualifications. You will be responsible for the Centre Co-ordinator and managing their performance through regular 1-1s, monitoring their capacity and providing support when necessary, such as enrolments and administrative tasks during busy periods. The role will effectively resource and recruit for IOSH Academy roles, and lead on all induction and standardisation sessions for associates and employees.
Your duties will also involve maintaining qualifications through our learning management systems, making necessary updates and adjustments. Additionally, you will play a crucial role in creating and managing cohort schedules for all qualifications, aligning them with the Awarding Organisation calendar. As well as maintaining relationships with the Awarding Organisation, IQA's and EQA's, you will also work closely with the Contracts team to issue NDAs, Framework agreements, and Call off orders to associates.
As part of this role, you will familiarise yourself with the Academy policies and procedures, ensuring they remain current and aligned with industry standards, and adhering to these protocols when managing complains and appeals to resolve issues in a timely manner.
What You'll Bring
You will have experience working in a similar environment and have the ability to manage multiple priorities so strong organisational skills are required to ensure deadlines are met. Previous line management experience is essential as you will be responsible for the Centre Co-ordinator and their development.
You will have strong stakeholder management skills as you will work closely with a variety of them including tutors and assessors to ensure service standards are upheld and maintained.
This role works closely with our Awarding Organisation team so an understanding or knowledge of Awarding Organisation rules and regulations would be advantageous.
Essential Criteria
Experience of managing multiple stakeholders.
Experience in an education environment.
Significant experience working in a senior role within a training provider or study centre environment.
Line management experience.
What's in it for you?
Our colleagues are supported and enabled to bring their best selves to work, to deliver exceptional outcomes. We recognise this by offering a comprehensive benefits package including:
- Hybrid working and flexibility to ensure a positive work-life balance
- 25 days annual leave (plus bank holidays) increasing with length of service, with the option to buy more
- Private medical insurance and healthcare cash plan covered by IOSH
- Salary sacrifice pension scheme, minimum of 3% employee contribution whilst IOSH contribute 5%
- Individual performance related pay scheme
- Up to five volunteering days per year
- Employee Assistance Programme to support you and your dependent's wellbeing
We know that diversity of thought, culture, perspective, and background are vital for our vision. We believe in a completely personal environment, where you're treated like you want to be treated. No matter who you are, you can be yourself at IOSH.
We are proud to be a disability confident employer, and guarantee to interview all disabled applicants who meet the minimum essential criteria for the vacancy.
Find out more about how we advocate for, and support health and safety professionals worldwide to create a safer and healthier world of work by visiting www.iosh.com.
How To Apply
To apply, you'll need an up to date CV and some additional time to complete the application questions so we can find out more about you and your experience. Just click on the apply button below.
If you want to find out more about IOSH please visit our website, or if you have any queries about the role or recruitment process please reach out to people@iosh.com.