Customer Success Associate – Remote

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Please find the job description below and Let me know if you are interested.

Job Title : Customer Success Associate

Location: Remote

Long Term Contract

Need : Experience in a digital consumer industry

Job Description:

Do you thrive in the intersection of technology and human relationships? Are you passionate about solving problems on a global scale? Does the thought of working for a brand that is a staple in the daily lives of more than 300 million people worldwide excite you? We are looking for a Customer Success Associate to join our talented team of people who are passionate about the weather AND people. If this sounds like you, read on!

As an Ambassador of our Brand, we are looking for a technically savvy customer success associate who possesses a strong drive for results. Duties for the customer success associate will include a broad range of tasks such as effectively troubleshooting customer issues and serve as a customer advocate to assist in problem resolution. You should also be able to provide insights on trends and issues, improve customer experience through product support, and handle customer complaints and requests.

Successful candidates must be social, analytical, possess an aptitude for learning and using new software, and be able to communicate clearly and effectively. The ideal Customer Success Associate should engage with customers, maximize value, and assist in creating positive growth of our customer base.

Customer Success Associate Responsibilities:

• Handle and resolve customer requests and complaints.
• Analyze customer data to improve customer experience.
• Evaluate and improve processes and other communication infrastructure.
• Mediate between our users and our product teams.
• Minimize customer churn.
• Assist in business growth and profitability by maximizing value.

Great candidates will have the following Experience & Skills:

• Passion for service
• Empathetic
• Knowledge of customer success processes
• 1-2 years Customer Service experience in a digital consumer industry for a global brand
• Excellent English-language communication skills, both written and oral, including the ability to adjust tone and approach depending on audience
• Proven track record of successful customer interaction
• Demonstrate leadership qualities
• Detailed oriented, highly organized and able to multi-task and keep track of many moving parts
• Proven ability to thrive in a fast-paced environment and demonstrate the ability to complete tasks within tight deadlines
• Effective troubleshooting skills necessary across a broad portfolio of products
• Self-driven and proactive nature
• Infectious curiosity — always looking for opportunities to learn new things