Strategic Customer Initiatives Manager

We’re defining what it means to build and deliver the most extraordinary sports and entertainment experiences. Our global team is trailblazing new markets, developing cutting-edge products, and shaping the future of responsible gaming.

Here, “impossible” isn’t part of our vocabulary. You’ll face some of the toughest but most rewarding challenges of your career. They’re worth it. Channeling your inner grit will accelerate your growth, help us win as a team, and create unforgettable moments for our customers.

The Crown Is Yours

Play a crucial role in leading customer initiatives that will have a material impact on the operations of the Customer Organization at DraftKings. As a Strategic Customer Initiatives manager, you’ll work closely with a key channel within the DraftKings Customer Organization, where you will act as a liaison between the Customer, Product, Engineering, and other internal/external teams to deliver on highly visible goals.

What you’ll do as a Strategic Customer Initiatives Manager

• Partner with Risk Operations leadership to facilitate and drive a key cross-functional strategic team and affiliated programs
• Work closely with Risk, Customer Service, VIP, Product and Technology partners to understand business objectives and drive strategic planning to achieve them
• Collaborate with analytics partners to prioritize actions and review success metrics
• Partner with cross-functional teams to develop project plans, identify dependencies, track progress and decisions, and deliver on core goals
• Balance resources, time, and scope to deliver very high-quality standards

What You’ll Bring

• Bachelor’s degree in a related field
• At least five years of program/project management, strategic operations, or related experience
• Excellent written and verbal communication skills
• Passion for driving results and ability to interpret data and insights
• Project management certification(s) preferred
• Experience in risk/compliance domains preferred

Join Our Team

We’re a publicly traded (NASDAQ: DKNG) technology company headquartered in Boston. As a regulated gaming company, you may be required to obtain a gaming license issued by the appropriate state agency as a condition of employment. Don’t worry, we’ll guide you through the process if this is relevant to your role.

The US base salary range for this full-time position is $102,400.00 - $153,600.00, plus bonus, equity, and benefits as applicable. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range and how that was determined during the hiring process.