Customer Advisor
About Bupa <br style="outline: 0px; margin: 0px; color: rgb(0, 28, 67); font-family: "Open Sans", "Open Sans Extended", Helvetica, Arial, sans-serif; font-size: 12px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">At Bupa Asia Pacific, we’re a team of 22,000 + from all over the healthcare spectrum. From Aged care home staff to dental surgeons to call centre experts, we’re all about working together to explore new opportunities and meet the challenges of the healthcare world head-on!<br style="outline: 0px; margin: 0px; color: rgb(0, 28, 67); font-family: "Open Sans", "Open Sans Extended", Helvetica, Arial, sans-serif; font-size: 12px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Our goal is to become the most customer-centric healthcare company in the world! We take pride in providing excellent customer experiences through service, value and putting our customers at the forefront of everything we do. We want to see the world through our customers’ eyes, make things easy for them, and show real empathy and understanding<br style="outline: 0px; margin: 0px; color: rgb(0, 28, 67); font-family: "Open Sans", "Open Sans Extended", Helvetica, Arial, sans-serif; font-size: 12px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><br style="outline: 0px; margin: 0px; color: rgb(0, 28, 67); font-family: "Open Sans", "Open Sans Extended", Helvetica, Arial, sans-serif; font-size: 12px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">About the role: <br style="outline: 0px; margin: 0px; color: rgb(0, 28, 67); font-family: "Open Sans", "Open Sans Extended", Helvetica, Arial, sans-serif; font-size: 12px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Commencement Date: 25th June 2024<br style="outline: 0px; margin: 0px; color: rgb(0, 28, 67); font-family: "Open Sans", "Open Sans Extended", Helvetica, Arial, sans-serif; font-size: 12px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><br style="outline: 0px; margin: 0px; color: rgb(0, 28, 67); font-family: "Open Sans", "Open Sans Extended", Helvetica, Arial, sans-serif; font-size: 12px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">We’re looking for a friendly and passionate person to join our Brisbane Customer Service Team. You will be the first point of contact for our Bupa customers taking inbound calls and helping with a range of questions and claims related to their Health Insurance cover. You will be a key part of a company that delivers the best customer service in the industry, putting the customer at the heart of what you do, taking ownership and accountability for each customer interaction.<br style="outline: 0px; margin: 0px; color: rgb(0, 28, 67); font-family: "Open Sans", "Open Sans Extended", Helvetica, Arial, sans-serif; font-size: 12px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">You will work a 38-hour week, Monday to Friday between 8am to 8pm AEDT. You’ll get your roster 3 to 4 weeks in advance, and it will cover these hours on a rotating basis. The role is quite structured with set shift times and breaks. Attendance will be required twice per month for team connection days in our Brisbane office.<br style="outline: 0px; margin: 0px; color: rgb(0, 28, 67); font-family: "Open Sans", "Open Sans Extended", Helvetica, Arial, sans-serif; font-size: 12px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><br style="outline: 0px; margin: 0px; color: rgb(0, 28, 67); font-family: "Open Sans", "Open Sans Extended", Helvetica, Arial, sans-serif; font-size: 12px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">For this role you need to have good internet connection. We wouldn’t be surprised if you already have it or are able to secure one - just make sure it’s on a plan of at least 50 mbps and upload of 20mbps.<br style="outline: 0px; margin: 0px; color: rgb(0, 28, 67); font-family: "Open Sans", "Open Sans Extended", Helvetica, Arial, sans-serif; font-size: 12px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><br style="outline: 0px; margin: 0px; color: rgb(0, 28, 67); font-family: "Open Sans", "Open Sans Extended", Helvetica, Arial, sans-serif; font-size: 12px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">What are we looking for? <br style="outline: 0px; margin: 0px; color: rgb(0, 28, 67); font-family: "Open Sans", "Open Sans Extended", Helvetica, Arial, sans-serif; font-size: 12px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"> * You are someone that is all about helping people and super empathetic<br style="outline: 0px; margin: 0px; color: rgb(0, 28, 67); font-family: "Open Sans", "Open Sans Extended", Helvetica, Arial, sans-serif; font-size: 12px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"> * You should have a strong desire to find solutions that would make the customers happy and satisfied<br style="outline: 0px; margin: 0px; color: rgb(0, 28, 67); font-family: "Open Sans", "Open Sans Extended", Helvetica, Arial, sans-serif; font-size: 12px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"> * Previous experience in customer service in a similar field would be amazing<br style="outline: 0px; margin: 0px; color: rgb(0, 28, 67); font-family: "Open Sans", "Open Sans Extended", Helvetica, Arial, sans-serif; font-size: 12px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"> * Communication skills need to be totally on point, both in talking and writing<br style="outline: 0px; margin: 0px; color: rgb(0, 28, 67); font-family: "Open Sans", "Open Sans Extended", Helvetica, Arial, sans-serif; font-size: 12px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"> * You’ll be someone who is able to learn fast and can stay focused while working from home<br style="outline: 0px; margin: 0px; color: rgb(0, 28, 67); font-family: "Open Sans", "Open Sans Extended", Helvetica, Arial, sans-serif; font-size: 12px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"> * Whilst we love to keep things fun at work, keeping things professional and confidential is super important<br style="outline: 0px; margin: 0px; color: rgb(0, 28, 67); font-family: "Open Sans", "Open Sans Extended", Helvetica, Arial, sans-serif; font-size: 12px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"> * You need to be able to work independently, but still be a team player who’s happy to lend a hand<br style="outline: 0px; margin: 0px; color: rgb(0, 28, 67); font-family: "Open Sans", "Open Sans Extended", Helvetica, Arial, sans-serif; font-size: 12px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"> * Being tech-savvy is a must - we use a bunch of different platforms and screens, so you have to be able to handle it all like a pro!<br style="outline: 0px; margin: 0px; color: rgb(0, 28, 67); font-family: "Open Sans", "Open Sans Extended", Helvetica, Arial, sans-serif; font-size: 12px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><br style="outline: 0px; margin: 0px; color: rgb(0, 28, 67); font-family: "Open Sans", "Open Sans Extended", Helvetica, Arial, sans-serif; font-size: 12px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Our commitment to your development: <br style="outline: 0px; margin: 0px; color: rgb(0, 28, 67); font-family: "Open Sans", "Open Sans Extended", Helvetica, Arial, sans-serif; font-size: 12px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">When you first join our team, you will go through an awesome training program that will set you up for success! It is completely remote and can be done from anywhere in Australia! You will be invited to log in from home and be part of a virtual classroom where you’ll work through various e-learning modules and receive product training. You will have access to an amazing system called "Know-It" that will give you all the support you need to tackle any questions or issues that come up.<br style="outline: 0px; margin: 0px; color: rgb(0, 28, 67); font-family: "Open Sans", "Open Sans Extended", Helvetica, Arial, sans-serif; font-size: 12px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><br style="outline: 0px; margin: 0px; color: rgb(0, 28, 67); font-family: "Open Sans", "Open Sans Extended", Helvetica, Arial, sans-serif; font-size: 12px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Why work at Bupa? <br style="outline: 0px; margin: 0px; color: rgb(0, 28, 67); font-family: "Open Sans", "Open Sans Extended", Helvetica, Arial, sans-serif; font-size: 12px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"> * We reward our people and celebrate their success, provide initiatives that develop careers and look after our people’s health, well-being, and futures.<br style="outline: 0px; margin: 0px; color: rgb(0, 28, 67); font-family: "Open Sans", "Open Sans Extended", Helvetica, Arial, sans-serif; font-size: 12px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"> * We’re a welcoming lot, no matter who you are or where you’ve come from. We welcome all talents and backgrounds and embrace our differences, so you can bring your true self to work.<br style="outline: 0px; margin: 0px; color: rgb(0, 28, 67); font-family: "Open Sans", "Open Sans Extended", Helvetica, Arial, sans-serif; font-size: 12px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"> * Through the Viva Healthier and Happier program, we’re providing health benefits for everyone who works at Bupa, no matter their role. We want to support our people to be the healthiest and happiest versions of themselves.<br style="outline: 0px; margin: 0px; color: rgb(0, 28, 67); font-family: "Open Sans", "Open Sans Extended", Helvetica, Arial, sans-serif; font-size: 12px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"> * Our employees can access wide range of benefits: from our own products (incl. health insurance discounts) to many other products and services via our partnerships program (like Apple, Samsung, JB Hi-Fi, plus gym and spa discounts to name a few).<br style="outline: 0px; margin: 0px; color: rgb(0, 28, 67); font-family: "Open Sans", "Open Sans Extended", Helvetica, Arial, sans-serif; font-size: 12px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"> * An additional annual leave day for you to focus on your wellbeing<br style="outline: 0px; margin: 0px; color: rgb(0, 28, 67); font-family: "Open Sans", "Open Sans Extended", Helvetica, Arial, sans-serif; font-size: 12px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"> * An additional volunteer day each you for you to give back to your community<br style="outline: 0px; margin: 0px; color: rgb(0, 28, 67); font-family: "Open Sans", "Open Sans Extended", Helvetica, Arial, sans-serif; font-size: 12px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><br style="outline: 0px; margin: 0px; color: rgb(0, 28, 67); font-family: "Open Sans", "Open Sans Extended", Helvetica, Arial, sans-serif; font-size: 12px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Bupa is an equal opportunity employer. We are committed to ensuring equality in recruitment, development, retention and promotion of staff and that no-one is disadvantaged based on their gender, cultural background, disability, sexual orientation or identity, or Aboriginal and Torres Strait Islander heritage, and will make reasonable adjustments as required so please talk to us about what you need. Don’t meet every single requirement? If you’re excited about this role, we encourage you to apply.<br style="outline: 0px; margin: 0px; color: rgb(0, 28, 67); font-family: "Open Sans", "Open Sans Extended", Helvetica, Arial, sans-serif; font-size: 12px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><br style="outline: 0px; margin: 0px; color: rgb(0, 28, 67); font-family: "Open Sans", "Open Sans Extended", Helvetica, Arial, sans-serif; font-size: 12px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">*Please note that selection processes will commence immediately, any late applications may result in exclusion from the process*