Head of Community Support

About SunoAt Suno, we are building a future where anyone can make music. You can make a song for any moment with just a few short words. Award-winning artists use Suno, but our core user base consists of everyday people making music — often for the first time.

We are a team of musicians and AI experts, including alumni from Spotify, TikTok, Meta and Kensho. We like to ship code, make music and drink coffee. Our company culture celebrates music and experimenting with sound — from lunchroom conversations to the studio in our office.

About The Role

As Suno’s Head of Community Support, you will sit at the intersection of product, support and community. You will manage and scale Suno’s inbound support function, fine-tuning existing channels like email and standing up new channels like phone and live chat. You will also lead proactive, outbound support, creating docs, guides, resources and tutorial videos, acting as a player-coach.

We believe support is a core part of the product experience, and we admire organizations like Zappos and Chick-fil-A with relentless commitments to delivering exceptional service to their users, customers, and communities.

Check out our Suno version of the job here!

What You’ll Do

• Manage and scale Suno’s inbound support function across channels (e.g., email, phone, live chat)
• Create docs, guides, resources and tutorials to help users make music with Suno
• Develop and implement key performance indicators (KPIs) to measure the effectiveness of support and community engagement efforts
• Serve as the voice of the community, relaying users’ feedback to Product and Engineering
• Talk to users (a lot)

What You’ll Need

• Experience managing and scaling inbound support functions across various channels (e.g., email, phone, live chat)
• Experience writing clear, understandable technical documentation or user guides in past roles
• Successful experience leading and managing support teams (onshore and offshore)
• You have past experience creating content — written, video or otherwise
• Bonus points if you have led community at a leading consumer company

Additional Notes: Applicants must be eligible to work in the US.

Compensation

The annual salary/OTE range for the target level for this role is $125,000 - 175,000 + target equity + benefits (including medical, dental, vision, and 401(k)

Benefits

• Healthcare for you and your dependents, with vision and dental
• 401k with match
• Generous commuter benefit
• Flexible PTO