Intake Coordinator – Administrative

Job DescriptionClient Navigators/Intake Coordinators review, organize, and manage the process for new product placement and monthly payer re-authorizations and re-certifications for durable medical equipment in the home environment. Specialists work with and support sales to ensure compliance and timely product deliveries and product transitions. Position engages with patients, caregivers, referral sources and payers on a daily basis.

DUTIES:

• Begins Intake processing by reviewing records and documentation from the referral and ensures all information is entered into Brightree correctly.
• Performs insurance verification and enters product order into billing system (Brightree).
• Obtains additional data from the field or referral source as needed.
• Manages and maintains proper and timely notes in Brightree for each order.
• Creates Practitioner Note for each pending order.
• Generates delivery tickets to technicians. Uploads all documents to Brightree and closes out the patients order upon receipt of the signed delivery acknowledgment.
• Works on additional projects as given them by their supervisor/Team Lead.

SKILLS & TALENTS:

• Knowledgeable of medical terminology used for medical billing.
• Can perform basic math calculations.
• Ability to maintain patient confidentiality and follow HIPAA requirements, Medicare, Ethos and compliance standards, policies and procedures.
• Able to communicate verbally and in written correspondence in clear, concise, complete and respectful manner. Uses proper grammar and punctuation and is free of spelling errors and slang.
• Able to organize work and set priorities to meet deadlines.
• Works cooperatively with others.
• Develops positive and supportive relationships with Therapy Consultants and Field Service personnel.
• Ability to work with minimal supervision and with extensive detail.
• Capable of learning new computer software packages.

CANDIDATE BACKGROUND:

• Work experience in customer service, healthcare/medical office setting for minimum one year.
• Experience working with standard computer applications. (i.e., Outlook, Microsoft WORD and EXCEL, etc.).
• Extremely organized and detail oriented.
• Working knowledge of health insurance verification and third party billing business model.
• Desire to learn new skills.

Ethos™ Therapy Solutions offers competitive benefits: medical, dental, vision, paid time off and 9 company paid holidays. Ethos Therapy Solutions is an equal opportunity employer and does not discriminate against any employee or applicant for employment based on race, color, religion, national origin, age, gender, sex, ancestry, citizenship status, mental or physical disability, genetic information, sexual orientation, gender identity, veteran status, or military status. Ethos Therapy Solutions complies with all applicable federal, state and local laws concerning non-discrimination.Company DescriptionEthos Therapy Solutions is a leading provider of advanced support surfaces to home healthcare patients with pressure injuries. As a clinically focused company, our goal is to promote wound healing and greater independence for patients at home by helping clinicians align an ideal therapy surface to the patient’s needs and treatment goals. The Ethos portfolio of surface and hospital bed solutions includes air fluidized therapy beds, emersion therapy mattresses, and, high acuity frames.

Ethos Therapy Solutions is a leading provider of advanced support surfaces to home healthcare patients with pressure injuries. As a clinically focused company, our goal is to promote wound healing and greater independence for patients at home by helping clinicians align an ideal therapy surface to the patient’s needs and treatment goals. The Ethos portfolio of surface and hospital bed solutions includes air fluidized therapy beds, emersion therapy mattresses, and, high acuity frames.