Assistant General Manager
The ideal candidate for this role is someone with a laser-focused attention to detail, able to excel in stressful situations, a problem solver who will doggedly look for the solution to a problem before asking for help, possesses a high level of common sense, always available and visible to guests & team members 100% of the time, with a family entertainment background (bowling, movie theaters, skating rinks, trampoline parks, theme parks).
Responsibilities
- Cultivates a team environment that provides exceptional customer service while directing the team and ensuring all staff members perform at a consistently high level
- Assist in hiring, retention of staff, coaching, discipline; ensures execution of staff training programs
- Leads and influences staff through effective motivation, leveraging individual strengths to ensure customer satisfaction and maximum productivity
- Assist in selection, development of staff and trainers for more responsibility or internal promotability into a leadership program
- Ensures execution of all employee recognition and incentive programs as directed
- Assist the General Manager with inventory and controlling expenses
- Maintain a safe, clean and secure environment for all guests and staff
- Continuously improves operational execution through attention to detail and adherence to Urban Air operating standards and philosophies
- Other duties as assigned
- Experience in hospitality a MUST (Theme Parks, Family Entertainment Centers, Hotels, Resorts, Casinos, or Restaurants)
- 3+ years’ supervisory or management experience required
- Brand Ambassador and Culture Champion!
- Demonstrated ability in developing team members in areas of responsibility
- Must be professional, energetic, self-motivated, able to motivate others, and have a positive attitude!
- Computer Skills a must — Microsoft Office (Excel, Word, PowerPoint)
- Professional grooming and conduct must be constantly displayed to set an example for staff
- Ability to enthusiastically interact with others
- Adaptability, flexibility, general enthusiasm for the business
- Strong communication skills; ability to write and verbally communicate in a clear and concise manner
- Willing to learn and adapt to changes or challenges
- Ability to establish working relationships with all employees, management, and vendors
- Exercises good judgment in decision making
- Appreciation of diversity (thought, ethnic, gender, etc.)
- We work when others play! Must be able and willing to work weekends, evenings and holidays
- Work days, nights, and/or weekends as required
- Work in noisy, fast paced environment with distracting conditions
- Move about facility and stand for long periods of time
- Read and write handwritten notes
- Lift and carry up to 30 pounds
- Must have regular and predictable attendance
About Urban Air Adventure Parks:
Urban Air Adventure Parks is the nation's fastest growing Family Entertainment Company. Urban Air offers a variety of safe, fun and affordable activities 7 days a week to families all ages.
Location - FL-Brandon
Job Type: Full-time
Pay: $45,000.00 - $50,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
- Management: 1 year (Preferred)
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