Band 3 PET CT Bookings & Reception Officer
The Birmingham PET Centre is a dedicated PET CT department and is the only static PET scanner in Birmingham. The variety of PET CT investigations seen at UHB would not be provided at an average district general hospital.
The Birmingham PET Centre is subject to The National PET Contract under NHS England. The contract demands turnaround times of less than 7 working days from receipt of referral to scheduling, scanning and reporting, with 75% completed within 5 days. If this target is not met, we risk not meeting contract standard. It is imperative that the PET-CT service can meet this target consistently.
We have one of the busiest scanners in the country where shift patters (12 hours) and flexibility is paramount to cover weekends and evenings.
Main Duties, Tasks & Skills Required
The PET CT Bookings & Reception Officer will act as first point of contact for all service users and patient pathway enquiries to the PET Centre. Ensure they are dealt with in a polite, professional and empathic manner. This may involve patients and service users who may have communication difficulties, or be distressed and/or aggressive.
We are looking for a Full-Time PET-CT Bookings and Reception Officer.
You are enthusiastic and self-motivated and work well as part of a multidisciplinary team.
You are a good communicator with knowledge of medical terminology. You are empathic and enjoy contact with patients. You are computer literate and familiar with software such as Microsoft Outlook, Word and Excel.
Your main duties will include being the first point of contact for all patients, referrers and other queries relating to PET-CT scanning, with particular responsibility for organising patient appointments, dealing with correspondence and providing general administrative support and organisation of documentation.
Be responsible for non-clinical aspects of the patient's journey. Ensure patient's progress runs smoothly.
You will also help with providing cover for other admin staff within the department eg at lunchtime or during absences.
You will enjoy a challenge and be prepared to develop your role and help improve departmental efficiency with your own new ideas.
About Us
We are recognised as one of the leading NHS Foundation Trusts in the UK. Our vision is to Build Healthier Lives, and we recognise that we need incredible staff to do this.
Our commitment to our staff is to create the best place for them to work, and we are dedicated to:
Investing in the health and wellbeing of our staff, including a commitment of offering flexible working where we can;
Offer our staff a wide variety of training and development opportunities, to support their personal and career development objectives.
UHB is committed to ensuring that our staff are treated fairly and feel that they belong, by creating a kind and inclusive environment. This is about equity of opportunity; removing all barriers, including discrimination and ensuring each individual member of staff reach their true potential, achieve their ambitions and thrive in their work. This is more than words. We are taking action. Our commitment to an inclusive culture is embedded at all levels of the organisation where every voice is heard, driven by our diverse and active staff networks, and at Board level by the Fairness Taskforce led by our CEO. We nurture a culture which empowers staff to challenge discriminatory behaviours and to enable people to bring their 'whole self' to a kinder, more connected and bold place to work.
University Hospitals Birmingham is a Smoke-Free premises hospital.
Job Description
*Please Note : For a detailed job description for this vacancy, please see attached Job Description*
Person specification
Qualifications
Essential
Good standard of general education to GCSE level or equivalent including Maths and English.
NVQ level 3 in administration or equivalent or equivalent experience AND evidence of continuous development over a number of years.
Experience
Essential
Extensive clerical experience within an appointment booking environment.
Willingness to undertake further professional development.
Knowledge and understanding of complex imaging procedures.
Knowledge of medical terminology and anatomical terms.
Knowledge of Imaging booking procedures and Radiological information systems.
Desirable
Experience of managing information
Experience of using a variety of IT systems e.g., RIS, PAS.
Additional Criteria
Essential
Conscientious.
Honest and Reliable.
Flexible.
Organised.
Able to use initiative.
Good sense of humour.
Ability to work flexibly.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.