Receptionist
Our core values are ‘Be open, be compassionate and be bold’ and our team members apply these daily to achieve our mission of helping people change the direction of their lives, grow as individuals, and live life to its full potential.
We currently recruiting 2 part time Receptionists to join and cover our busy Ealing RISE Hubs. We are looking for a warm and friendly person to be the first point of contact within the service greeting all our visitors promptly in a friendly and courteous manner.
This is an excellent opportunity for someone with an interest in the substance misuse field, looking to work with a charity dedicated to your personal and professional development.
Where Ealing
Hours 18.75 - 2.5 days per week
Salary £23,400 - £23,685.20 pro rata
Allowance £4072.06 Inner London Weighting pro rata
About The Role
- As first point of contact, ensure service users and other visitors receive a friendly and efficient service and that all visits are dealt with promptly and courteously.
- Contribute to the improvement and upkeep of client areas, ensuring that the reception area is welcoming and tidy.
- Contribute to maintaining the client information displayed in the reception area is tidy, current and relevant.
- Encourage service user feedback and the use of the suggestion box to all clients accessing the service.
- Providing basic advice and information on the service offer.
- Contribute to managing an effective appointment system, liaising with key workers.
- Checking appointments on the CGL information system and book future appointment for service users
- Take messages for staff and update case management contacts where appropriate
- Support the team in managing/booking appointments via the electronic diary system
- Maintain accurate records of all contacts on our case management systems
- Knowledge of general office procedures
- IT literacy including proficiency in word processing, excel spreadsheets and data entry
- Flexibility around working
- Good interpersonal skills and a willingness to work flexibly as part of a team
- The ability to respond to appropriate requests for assistance, maintaining confidentiality whenever necessary
- Solid numeric skills
- Good organisational skills
- Confident and effective communication skills, both verbally and in writing
- A professional, empathetic and non-judgmental attitude towards service users
- The ability to respond flexibly to the demands of the post
- The ability to work as a member of a team
- 25 days holiday (+ bank holidays) rising by 1 day for each years’ service “Capped at 30 days”
- Flexible working arrangements
- Paid ‘Wellness’ hour each week along with a ‘Wellness’ hub and Employee Assist Programme
- Contributory pension scheme
- A great selection of benefits incl. discounts for shopping, cinema, holidays, etc.
- A friendly and supportive team
- Training, career development & progression opportunities
If this sounds like you and you’d like to begin your journey with Change Grow Live, then we’d love to talk to you.
CGL points 17 to 18 (£23,497.50 - £23,685.20)
Inner London Weighting (£4,072.06)
3/6/2024
27/5/2024
Aninder Soyan | aninder.soyan@cgl.org.uk
This post is subject to a Disclosure and Barring Service (DBS) check at an enhanced level.