Customer Operations Specialist

About The TeamDotloop is a collaboration platform that brings our Customers (real estate agents and brokers) into one workspace with their customers to complete transactions online, seamlessly. Dotloop is part of Zillow Group, whose mission is to give people the power to unlock life’s next chapter.

About The Role

dotloop, a Zillow Group business, is changing the world by connecting people, documents and tasks all in one place...real estate is our target. As a Customer Operations Specialist, you will report directly to the Customer Operations Team Manager.

Successful candidates are equipped with strong problem-solving skills, extreme passion for world-class quality and a thirst to challenge the status quo. This is the perfect position for someone who thrives in a fast-paced environment, advocates for the user and is capable of nimble action with a high-level of confidence. Your day to day will include:

• Utilize pre-defined tools and templates to manage projects and communicate status
• Build Customer trust in a proactive, advisor relationship through strong product knowledge
• Recommend different solutions to various issues to our customers to help them decide what is best for their business
• Drive higher business value and executive alignment between Zillow Group and our Customers by providing expert advice and guidance in dotloop
• Ensure that project documents are complete, current, & stored appropriately
• Understand system needs related to the use of documents and their business application
• Apply dotloop’s intelligence to forms
• Maintain extraordinary levels of quality assurance
• Balance multiple projects and responsibilities
• Create new accounts in dotloop when Sales closes a deal
• Perform other related duties as assigned

This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions.

In California, Colorado, Connecticut, Hawaii, Nevada, New York and Washington the standard base pay range for this role is $18.80 - $30.00 Hourly. This base pay range is specific to California, Colorado, Connecticut, Hawaii, Nevada, New York and Washington and may not be applicable to other locations.

In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location.

Who you are

• High attention to detail
• Excited to work closely with our customers to ensure a successful working relationship
• Enjoys the challenge of finding solutions to unique problems
• Willingness to perform repetitive tasks
• Ability to work independently
• Ability to learn new processes and software quickly
• Basic knowledge of real estate industry preferred but not required

Get to know us

Zillow is reimagining real estate to make home a reality for more and more people.

As the most-visited real estate website in the United States, Zillow® and its affiliates help movers find and win their home through digital solutions, first class partners, and easier buying, selling, financing and renting experiences. Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help make it easier to move. The work we do helps people get home and no matter what job you're in, you will play a critical role in making home a reality for more and more people.

Our efforts to streamline the real estate transaction are supported by a deep-rooted culture of innovation, our passion to redefine the employee experience, a fundamental commitment to Equity and Belonging, and world-class benefits. These benefits include comprehensive medical, dental, vision, life, and disability coverages as well as parental leave, family benefits, retirement contributions, and paid time off. We’re also setting the standard for work experiences of the future, where our employees are supported in doing their best work and living a flexible, well-balanced life. But don’t just take our word for it. Read recent reviews on Glassdoor and recent recognition from multiple organizations, including: the 100 Best Companies to Work For, Glassdoor Employees’ Choice Award, Bloomberg Gender-Equality Index, Human Rights Campaign (HRC) Corporate Equity Index, and TIME 100 Most Influential Companies list.

Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact us at RecruitingAccessibility@zillowgroup.com.

Applicants who receive job offers from Zillow Group will be asked to sign a Proprietary Rights Agreement which includes confidentiality, intellectual property assignment, customer and employee non-solicitation, and non-competition provisions. If you are contacted for a role at Zillow Group and wish to review a copy of the Proprietary Rights Agreement prior to receiving an offer, you may request a copy from your Recruiter.