Wholesale Support Specialist

*12- month Fixed Term Contract, Full-Time, 40 hours per week*

Who You Are:

You are a process and service-oriented individual that thrives in a fast-paced, dynamic environment. You have excellent customer service capabilities, business acumen, attention to detail, and an ability to deal swiftly with changing business and customer needs. Your passion lies in exceeding customer expectations and delivering exceptional service with a proactive "can-do" attitude.

What You’ll Do:

• You will be the first point of contact in the supply chain for our wholesale customers and internal stakeholders
• Follow the life cycle of orders from order confirmation to delivery and after-sales queries
• Support the Commercial teams and wholesale customers with order amendments
• Facilitate order confirmations and updates regarding orders
• Facilitate customer order reports on SAP and updating those in Excel ready to be sent out to customers
• Manage commercial returns and any associated credit notes
• Create composition files for customers using SAP and PLM (Product Lifecycle Management system)
• Provide excellent internal and external customer service
• Ensure escalation of issues where necessary
• Communicate effectively with all departments and external customers and partners around the world

You’ll Need to Have:

• Graduate calibre individual with 3+ years of relevant wholesale experience.
• B2B Wholesale Customer Service experience in Fashion/Retail environment
• Experience within a demanding and challenging administration department
• A strong understanding of Logistics and Supply Chain
• Strong commercial awareness
• Excellent organisational skills with the ability to multi-task and prioritise effectively
• Excellent communication skills and ability to work effectively within team
• Ability to juggle and prioritise everchanging responsibilities to meet deadlines
• Ability to work independently and take initiative
• Highly Proficient user of MS Office Excel

We’d Love to See:

• Luxury Fashion/Retail Experience
• International Wholesale Experience
• SAP experience

Jimmy Choo Perks:

• 25 days holiday
• Summer Fridays
• Product Allowance and Discounts
• Exclusive Employee Sales
• Private Healthcare
• Pension and Life Insurance

At Capri, we are all responsible for creating a diverse and inclusive workplace. We try to inspire change and growth within each other and believe success is a result that comes from our differences. Capri is proud to be an equal opportunity employer committed to inclusivity regardless of age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. M/D/F/V