Systems Engineer
Role
As a Systems Engineer, you’ll lead critical infrastructure upgrades, implement advanced cloud solutions, and deploy robust security measures in an MSP environment. Your role will involve managing complex server migrations, optimizing network performance, and resolving high-level technical issues, ensuring seamless transitions and minimal disruptions. You’ll also maintain meticulous client documentation, contributing to transparent and efficient project delivery.
Beyond technical expertise, you’ll play a crucial role in delivering exceptional customer service, working closely with clients. Your passion for technology and continuous learning will keep you ahead of industry trends, making you an invaluable resource. If you are someone who thrives on challenges, works diligently, and takes ownership to deliver the highest standard of customer service, this role is for you!
Work Type
- Mostly remote - will be expected onsite 1-2 times per month
- Location: Downtown Toronto and GTA
- Full-Time Permanent, Mon-Fri – some weekend/off hours work may be required
Duties
- Act as the primary Technical contact on client accounts to initiate and lead internal projects
- Deliver server migrations, including VMware ESXi, Windows Server, and SQL, ensuring smooth transitions and minimal downtime
- Implement infrastructure upgrades such as firewalls, switches, and access point deployments to enhance network performance and security
- Execute cloud infrastructure projects, specifically for Office 365, to optimize client operations and scalability
- Implement and deliver security products, including EDR, DRP, and auditing tools, to safeguard client data and systems
- Maintain and update client documentation during project delivery to ensure accuracy and accessibility
- Oversee project implementation and delivery, ensuring projects are completed on time and meet client expectations
- Manage lifecycle technical implementation and delivery, providing ongoing support and updates as needed
- Perform routine maintenance tasks to ensure systems remain up-to-date and functional
- Serve as the L3 escalation point for the helpdesk team, providing advanced support and troubleshooting for complex issues
- Ability to communicate with clients at all levels from IT personnel to C-Suite Executives
- Experience in a client-facing IT role providing ticket/project support with strong knowledge of IT Standard/Process (ITIL/PCI/ISO)
- Microsoft Office365, Active Directory, Microsoft Exchange, Windows Server Support
- Experience with Veeam, Remote Desktop Services (RDS/Terminal Servers), MS SQL Server, FTP/SFTP/FTPS
- Strong experience with LAN/WAN
- Virtualization Environments: VMware or Hyper-V (preferred)
- Strong knowledge of cloud computing and IT Ops Automation
- Experience with TCP/IP protocol, firewalls, switches, routers and security
- Server Hardware Technologies (CPU/RAID/SCSI) Support
- Data Backup and Recovery Support, Corporate Antivirus Support, VPN Connectivity Support
- Able to manage Disaster recovery for clients (AD, Fileserver, etc.)
- Education in Computer Science, Software Engineering, IT or related field
- The following certifications would be considered an asset: ITIL, MCSA/MSCE, CCNA/CCDA, Project +, Network+, etc.
- Salary: $80,000 - $100,000
- Paid Time-Off
- Full Medical Benefits (Health/Dental/Vision)
- RRSP