Housing Support Worker – Victoria
Title: Housing Support WorkerReports to: Manager of Supportive Housing
Compensation: $25.74-$27.96 per hour
Union: BCGEU
Closing Date: May 28, 2024 at 4pm
Available opportunities:
Regular full-time lines - Waterview
- 24-37 - 3:00pm-11:30pm, Friday to Monday and every other Thursday (72 hours bi-weekly)
- 24-46 - 3:00pm - 11:30pm, Friday to Saturday; and 1:00pm - 9:30pm Sunday to Monday and every other Tuesday (72 hours bi-weekly)
- 24-409 - 11:00pm- 7:30am Monday and Tuesday; and 9:00pm - 5:30am, Saturday, Sunday and Every other Friday (72 hours bi-weekly)
- 24-40 - 6:00pm - 5:00am, Thursday to Saturday and every other Wednesday (70 hours bi-weekly)
- 23-403 - 9:00pm - 8:00am, Thursday to Saturday and every other Wednesday (70 hours bi-weekly)
- 23-29 - 4:00pm - 9:00pm, Sunday to Wednesday (40 hours bi-weekly)
- 24-16 - 4:00pm - 9:00pm, Wednesday to Saturday (40 hours bi-weekly)
Pacifica is proud to be a Certified Living Wage Employer by The Living Wage for Families Campaign.
Position's Primary Objectives:
Housing Support Workers function as part of a team to provide comprehensive on-going support services to the tenants in Pacifica's Supportive Housing programs. Housing Support Workers are accountable for delivering programs and services to tenants to support their success as residents of Pacifica Housing, including:
- Delivering person-centered support services and programs following a "housing first" philosophy to tenants as part of a dedicated team;
- Following prescribed policies and procedures associated with Property Management;
- Supporting tenants through a PSR approach;
- Advocating on behalf of tenants with community agencies;
- Attending to overdoses and administering naloxone
- Provides individualized, person-centred support to tenants, including:
- preparing, documenting, implementing, monitoring and evaluating personalized support plans with each tenant;
- assisting with case management by identifying potential problems and reporting any difficulties;
- providing input to counsellors and other professionals with regard to the development of appropriate program plans;
- monitoring client mental health and substance use and determining when to provide additional support;
- recognizing, analyzing and responding to potential emergency situations;
- encouraging and facilitating tenant participation in decision-making regarding housing and support policies and practices;
- providing life skills training such as meal preparation, housekeeping, personal care and personal self-management skills;
- assisting tenants in navigation of Ministry services;
- assisting tenants with financial management including co-ordinating with the Public Trustee, budgeting and ensuring rent and damage deposits are made;
- contributing to the evaluation of tenants' progress and preparing related reports;
- supervising and supporting tenant participation in the community volunteer program;
- liaising and actively planning with community resources including Assertive Community Treatment (ACT) teams, mental health and health care practitioners, police and emergency services;
- coordinating referrals to essential services and programs for tenants;
- providing support for a wide variety of on-site and off-site programming including life skills and recreational activities; attends appointments with tenants such as medical, psychiatric, counseling etc. (building specific);
- providing support to tenants experiencing health issues including end of life support;
- advocating for tenants who are experiencing oppression, stigmatization and/or discrimination within the community;
- providing transition support for tenants moving in or out of supportive housing
- Performs a variety of property management related functions, including:
- coordinating maintenance related requests with the Property Management team;
- providing direct assistance to tenants preparing for pest control (i.e bed bugs) or maintenance/repair activities;
- assisting with minor repairs and maintenance (such as light bulb changes), as required
- Performs administrative responsibilities, including:
- maintaining reports such as statistics, logbooks, tenant daily activity records;
- preparing Incident Reports for staff follow-up and for the Health and Safety Committee;
- assisting the Manager with the development of protocols, policies, procedures and/or proposals;
- assisting in fundraising, public relations campaigns, workshops and special events
- Other related duties, including:
- maintaining regular contact with, and providing back-up for team members and other staff as required;
- participating in community meetings including coordinating individual case conferences
- Training and/or education in a related human/social service field is an asset
- Conflict resolution/crisis prevention training and experience is an asset
- Recent and related experience preferably in the non-profit housing sector or in a related social service field
- Demonstrated experience working with populations impacted by substance use and mental health challenges, homelessness, and/or other barriers to stable housing
- Knowledge of the psychosocial rehabilitation model
- Demonstrated ability to manage and balance role responsibilities and interpersonal dynamics in a fast paced, high pressure environment
- Working knowledge of harm reduction and Housing First theory and practice
- Proficient in MS Office programs including Word, Outlook and Excel
- First Aid Certification is required
- Naloxone administration training is required.
- A mission driven and meaningful working environment
- Competitive salary from a Certified Living Wage Employer
- Career development and internal advancement opportunities
- Minimum six (6) percent vacation accrual rate, excellent benefits package and union pension plan for permanent staff working 20+ hours per week (includes extended health and dental, life insurance, and more)
- Wellness time for permanent staff working 20+ hours per week. Or up to 5 paid wellness days a year for casual and temporary employees
- Employee assistance program available to all staff
- Organization and individual training opportunities
- Social committee that includes robust team building and staff social events
- Dog friendly offices