Admissions and Parent Experience Manager

Who are Kïdo?We are one of the larger, more dynamic, independently owned nursery groups in London. We are dedicated to providing the highest quality early years education and care possible and look to marry the benefits of scale with the care and consideration for employees and customers alike, of an owner-operated group.

We create magical and engaging learning spaces infused with cutting edge pedagogy which are brought to life by great teachers who nurture and enhance every child's innate curiosity, creativity and ability to be a lifelong learner. We believe that a combination of free and structured play, an engaging and interactive learning environment, and an abundance of love, care and attention provide the most solid foundation for children in their early years.

The Role:

We are looking for an Admissions and Parent Experience Manager to ensure that the parent experience of enrolling with Kido is professional, friendly and smooth. You will be responsible for giving parents a great first impression of Kido and articulating for them the benefits their children will enjoy and experience with us. You'll seamlessly support them on their journey from enquiry, through to tour, meeting the team and up to their enrollment.

The role sits within the Sales and Marketing team and will report into our Head of Sales. You'll lead on the entire admissions process across our growing network of nurseries in and around London. You will work collaboratively with each Nursery Manager in your region to ensure that we are actively generating new leads and then converting leads into becoming Kido members in the UK.

What you'll do:

You'll be a conscientious self starter who proactively seeks out opportunities to promote Kido and generate interest. Upon receiving enquiries you'll actively nurture them through the on-boarding journey working in close collaboration with our nursery teams to ensure as smooth an enrollment as possible. You'll create a positive and meaningful experience for every parent interaction and ensure that everyone who engages with us has a brilliant impression. The role will evolve over time, but will certainly include:

• Proactively generating parent interest in Kido through outreach marketing opportunities such as community events, open days and online events
• Nurturing leads from initial interaction through to conversion with the utmost courtesy, care and professionalism
• Supporting sales across our whole network but have a particular focus on nurseries with lower occupancy
• Effectively use our HubSpot CRM and Famly systems in order to nurture leads and parents throughout the entire process
• Analysing and interpreting sales data in order to manage and improve nursery performance
• Attending and supporting Open Days across your nurseries
• Owning the admissions process and customer journey for your Kido nurseries in its entirety
• Liaising with Nursery Managers to understand their diaries and priorities so that you can develop strong relationships with them to support their sales and occupancy targets
• Owning the reputation that Kido has amongst the parent community. Position us as premium educational experts through your interactions
• Implementing metrics that measure success in relation to lead generation and conversion across each nursery
• Tailoring your approach to adapt to each nursery's needs
• Supporting with the launches of new nurseries by leading on sales preparation and registrations
• Supporting in nurseries as required
• Analysing market trends, competitor activities and customer needs to identify opportunities and optimise sales efforts

The ideal candidate:We believe in innovation and modern thinking. Our school's success depends on our energised passionate people. Joining Kido means joining a small but passionate hub team that is not afraid to lead from the front and get stuck in where needed.

We work together to support our nurseries and are experts in our field, but will always try to resolve any problems that we can for our teams, we believe in servant leadership and doing all we can to make our nurseries teams lives easier.

You should be a positive influencer with the ability to motivate teams and individuals.

You should have experience in the following areas and ideally hold a full and relevant Early Years qualification:

• MS Office
• CRM experience is desirable
• Confident with analytics and the ability to interpret data
• Excellent organisational skills and time management
• Excellent communication skills both written and verbal, with the ability to build rapport and establish trust with customers

Whilst this role forms part of our nurseries support hub (head office) it will also be field based and will adapt with the needs of the business. The role is full time (40 hours per week) and will require you to be on site 2 days a week. You will need to be able to be readily available to support our nurseries as and when required. Experience of working in early years would be a huge benefit, and ideally to be qualified at a Level 2 or above.

Benefits:

Salary of £28,000 to £30,000 experience dependent.

• Opportunity for excellent career development
• 25 days holiday, plus 8 bank holidays. Rising to 30 days holiday (plus bank holidays) after 5 years
• Your birthday off if it falls on a working day
• Discounted childcare if your child attends one of our nurseries
• Company awards and celebrations
• Access to a health care cash plan
• £500 refer a friend bonus for recommending Kïdo
• Perkbox account with access to many discounts and offers
• Access to our 24/7 employee assistance programme including free structured confidential counselling sessions
• Free membership to our Wellness hub with online workout and wellbeing classes

Kido is committed to safeguarding and promoting the welfare of all children. Kido will ensure that our recruitment procedures meet the standards set out in our safer recruitment policy (available upon request) and our selection criteria prevents unsuitable people from gaining access to children. As part of our commitment to safeguarding and promoting the welfare of the children in our care successful candidates are expected to undergo pre-employment checks including an enhanced DBS and barred lists check.

• All applications will be considered in line with the Equality Act 2010

Because of the nature of this job, it will be necessary for the appropriate level of criminal record disclosure to be undertaken. Therefore, it is essential in making your application that you disclose any information requested in respect of applicable convictions and cautions (including, as applicable any reprimands or final warnings). This post may be exempt from the provisions of Section 4 (2) of the Rehabilitation of Offenders Act 1974, in which case applicants are not entitled to withhold information about convictions which for other purposes are ‘spent' under the provision of the Act unless the conviction or caution is "protected" as defined by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2013). Any such ‘protected' conviction or caution is not subject to disclosure to employers, and cannot be taken into account. The fact that a pending charge, conviction, caution, reprimand or final warning has been recorded against you will not necessarily debar you from consideration for this role but any failure to disclose any such information will result in dismissal or disciplinary action.