Assistant Front Office Manager
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The Opportunity
We are seeking a highly motivated and experienced individual to join our hotel team as a Assistant Front Office Manager. As the first point of contact for guests, the reception manager plays a vital role in ensuring a positive guest experience from the moment they arrive.
Responsibilities
- Manage the daily operations of the reception desk, ensuring that all staff are providing excellent customer service to guests
- Monitor and ensure the achievement of key performance indicators, such as guest satisfaction and revenue targets
- Train, coach, and motivate reception staff to deliver exceptional guest service and handle any guest complaints or issues
- Develop and maintain strong relationships with guests and other hotel departments to ensure a seamless guest experience
- Oversee the reservations system and ensure that guest bookings are accurate and efficiently managed
- Work with other departments to ensure that all guest requests and needs are fulfilled in a timely and efficient manner
- Manage the reception budget, including labor costs and other expenses
- Our enviable employee discounts on bedroom rates across the LGH hotel portfolio.
- Access to the IHG Employee Room Benefit Programme across their global portfolio. (T&Cs apply).
- Access to 24/7 Employee Assistance Programme - 24/7 access for our employees to call and get support and advice on any issues they may be experiencing.
- Refer a friend scheme from £500 to £1000 per referral.
- Hospital Plan.
- Online Health Portal.
- Eye Care.
- Employee Discount Schemes - 100's of discounts, ranging from groceries, fashion, travel, utilities, days out, and even holidays.
- Pension Scheme.
- Free meals on duty.
- Cycle to Work - Our Cycle2Work schemes from Halfords help all our employees save money and keep fit.
- At least 2 years of experience in a similar role within a hotel environment
- Strong leadership skills with a proven ability to manage and motivate a team
- Excellent communication skills and ability to build strong relationships with guests and colleagues
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously
- Experience with hotel management systems, such as PMS and reservation systems
- Strong analytical and problem-solving skills with a focus on achieving targets and driving revenue
- A positive attitude and a commitment to delivering excellent customer service
- If you are an experienced and passionate hotel professional looking for a new challenge, we invite you to apply for this exciting opportunity.
Guests can easily explore the leafy grounds of Regent's Park or indulge in shopping on bustling Oxford Street, both within walking distance of the hotel. Popular family-friendly attractions, such as Madame Tussauds, the Sherlock Holmes Museum, and London Zoo, are also located nearby.
Cultural enthusiasts can visit the British Museum, which is less than a mile away, to discover ancient treasures and learn about cultures from around the world. Additionally, guests can explore a variety of exhibitions at the British Library.
For theater lovers, the West End is just a 15-minute walk away, along with the vibrant bars and restaurants of Soho.
About Us
Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.