BMW Service Booking Advisor
JKC is looking for a BMW Service Booking Advisor.
Your role
Supporting our Aftersales function, you will deal with all inbound service calls for the retailer’s service centre about service booking and other service-related items. You will also handle all customer objections and advise on estimated costs of repairs and work to be undertaken.
As part of your role, you will make outbound calls about promotions, seasonal campaigns, service follow-up work and other service-related items through the upsell of products and services to maximise the revenue of the service department.
Key Responsibilities
- To provide an outstanding level of customer care
- Book service and repair work, always ensuring workshop and parts availability
- To organise loan car bookings
- To achieve hours sold targets as a member of a motivated team
- To maintain accurate customer records on Kerridge
- To make telephone follow-up/Upsell/Progress calls
- To convert as many inbound/outbound calls into bookings as possible
- At least one year of experience in a similar role
- Effective communication skills
- Commitment to delivering customer excellence
- A good standard of verbal and numerical reasoning
- Computer literacy
- A keen eye for detail
- Target driven
- 22 days of annual leave, plus 8 public holidays
- Pension Scheme
- Life cover
- Private medical cover
- Access to car scheme
- Cycle scheme
- Savings Club