Business Analyst – Engagement

Overview:

We are currently seeking a Business Analyst, Engagement to join our IT Product Management team—which is growing both domestically and internationally. In this role, you will serve as a key liaison between our Product Management team and our internal/external customers to help them get the most out of our customer experience platform, Lineage Link, primarily in two areas: (1) product usage and (2) feedback.

In this role, you will apply your data analysis skills to evaluate usage and performance metrics across the Lineage Link work and will proactively work with internal/external customers to address any deficiencies. Additionally, you will solicit, receive, and triage feedback from customers, where you will then interface with the appropriate team(s) to address and resolve. The right person for this role is a self-starter who is highly organized and possesses strong interpersonal / communication skills. They are driven by curiosity and a passion to improve business execution and decision-making through technology.

Responsibilities:

• Serve as liaison between the Lineage Link Product Team and internal/external customers
• Provide data analysis and data extracts using tools such as Power BI, Jaspersoft, and SQL
• Analyze information to identify usage and performance deficiencies
• Produce and distribute monthly usage and performance reports
• Work with internal/external customers to address usage and performance deficiencies
• Solicit, receive, and triage customer feedback
• Assist in creating implementation and engagement plans
• Recommends, plans, and executes engagement-related programs
• Assists with development of marketing and go-to-market plans

Required Qualifications:

• Bachelor’s degree (Supply chain or STEM preferred)
• 2+ years of experience in business process analysis or related field
• Must be customer-centric and have the interpersonal skills necessary to manage business and technology relationships
• Strong analytical, critical thinking and problem-solving abilities
• Attention to detail
• Present findings and recommendations to executive stakeholders
• Ability to travel up to 30% of the time

Preferred Qualifications:

• Prior experience working in a product organization
• Ability to create and execute SQL queries to pull and analyze data
• History of leading and supporting successful projects

Why Lineage?

Lineage is a warehousing and logistics partner committed to delivering sophisticated, customized, and dependable cold-chain solutions to leading food, retail, agriculture and distribution companies. We serve customers who put a premium on excellence and reliability to ensure our nation’s food supply is handled, stored and delivered safely and securely through the entire supply chain.

This is an excellent position to begin your career path within Lineage! Success in this role leads to greater responsibilities and promotions! A career at Lineage starts with learning about our business and how each team member plays a part each day to satisfy our customers’ requirements. Beyond that, you will help us grow and learn on our journey to be the very best employer in our industry. We will ask you for your opinion and ensure we do our part to keep you challenged and engaged as we grow our business. Working at Lineage is energizing and fun. Like being with friends, we understand respect and care about our team members. We believe in keeping you informed whether it’s at our daily start-up shift meetings, or our annual team member opinion survey - we want our team together and aligned.

At Lineage, our six values help guide how we behave and define what we hold most important: Safe, Trust, Respect, Innovation, Bold, and Servant Leadership. We all play a position that is key to the company’s success.