Customer Onboarding Specialist

Do you thrive on building positive client relationships and ensuring a smooth transition? Do you have a passion for the restaurant industry and a knack for tech? If so, then Craver wants you!About CraverCraver is a Canadian tech leader, empowering local restaurants and fostering vibrant communities. We've developed a cutting-edge platform that streamlines ordering, engagement, and loyalty programs, helping hundreds of restaurants thrive. From mobile ordering to in-store kiosks, Craver empowers restaurants to retain and grow their customer base. We partner with Vancouver favourites like Railtown Cafe, alongside hundreds of other restaurants across North America, Europe, and Australia. Recognized as a top Canadian tech company to watch and a Best Workplace in Canada for two years running (2021 & 2022), Craver is a company on the rise!

The Onboarding Specialist Role

As an Onboarding Specialist, you'll play a critical role in ensuring our new clients have a seamless and positive experience from day one. You'll be responsible for coordinating, managing, and improving the onboarding journey for all our new restaurant partners. This role requires exceptional customer service skills, a collaborative spirit, and a keen eye for enhancing client success.

What You'll Do:

• Be the onboarding pro! You'll efficiently manage the onboarding process for new clients, setting up their accounts and guiding them through the initial phase
• Provide exceptional customer support, addressing any questions or concerns clients may have during onboarding. Your focus is on creating a positive and supportive experience
• Collaborate seamlessly with our cross-functional teams, ensuring a smooth transition from sales to onboarding. Communication and coordination are key!
• Develop and maintain comprehensive onboarding materials and resources to empower clients throughout their journey. Keeping these materials up-to-date is essential
• Continuously improve the onboarding process by gathering client feedback and implementing enhancements to optimize satisfaction and streamline procedures
• Leverage your product knowledge to identify upsell and cross-sell opportunities, acting as a bridge between onboarding and sales and contributing to revenue growth

Who You Are:

• You have over 3 years of experience in client onboarding or a similar role.
• You're a pro at onboarding customers with SaaS products
• Exceptional communication and interpersonal skills are your forte
• Collaboration is your middle name – you thrive working across teams
• Strong organization and meticulous attention to detail are a must
• You're a problem-solver with a knack for finding solutions
• In-depth knowledge of the restaurant industry and tech trends is a plus
• You're a client champion, dedicated to delivering outstanding service

Ready to Join Craver?If you're passionate about building relationships, love the restaurant industry, and have a knack for tech, we want to hear from you! Apply today and help Craver empower restaurants and communities everywhere.

Requirements

Experience:

• Over 3 years of experience in client onboarding or a related role
• Proven experience in onboarding customers within SaaS products

Skills:

• Exceptional communication and interpersonal skills.
• Effective collaboration capabilities with cross-functional teams
• Strong organizational skills and meticulous attention to detail
• Demonstrated problem-solving abilities

Mindset:

• Customer-focused with a dedicated commitment to delivering excellent service

Benefits

• Be part of a dynamic and innovative company
• Work in a collaborative and fast-paced environment
• Gain valuable experience in the exciting mobile app industry
• Competitive salary