Customer Service Alarm Dispatcher
Dartmouth, NS, Canada
At Armstrong’s we are Canada’s premiere alarm monitoring company. We are a part of the AvantGuard Monitoring company with the mission to create solutions for a safer world through our innovative technologies and caring people. We operate one of the largest and fastest growing monitoring companies in North America, monitoring alarms (security, fire, medical, environmental, IoT) throughout Canada and the United States for nearly 1.7 million people every day. At Armstrong's we are defined by our core values: We Care, We're Fun, We're Innovative, We value Relationships, We give great Service, and We work as a team to extend trust. In short, We Care F.I.R.S.T. about our employees and subscribers.
Reasons You'll Love Working Here
- Flexible Scheduling!
- Starting pay of $16.50 an hour, $17.50 an hour starting pay for night shift.
- 24hr operations - day, afternoon, and night shifts available
- 3 weeks of fully paid, hands-on training
- Job security with guaranteed hours (various shifts)
- Secure building with key fob access
- NO SALES or Surveys, just helping people!
- Growth opportunities - We have strong, steady growth and always look internally for promotions first
- A FUN team, company parties, professional development, and more!
- Process alarm signals quickly, accurately and professionally in stressful situations
- Dispatch the proper authorities, verify that help is on the way and notify subscribers
- Accurately document all responses for the alarm on the computer
- Learn and use new software to complete multiple tasks
- Must have a completed high school diploma or equivalent
- Experience providing excellent customer service preferred
- Part-time availability only
- Ability to stay calm in a very fast past environment with high pressure situations
- Must be able to pass a pre-employment criminal background check
- Must reside and be able to legally working in Canada