Customer Service Operator (2pm – 10pm)
Customer Service Operator
£12.00 - £13.00 per hour
Office-based, Bracknell, Berkshire.
2pm-10pm
HealthHero is now the largest digital healthcare provider in Europe, delivering 24/7 access to doctors and expert clinicians wherever and whenever it is needed via a suite of tools including video calls, online chats, and over the phone. Our Call Centre is based in Bracknell Berkshire, but we have also have a headquarters in London.
We are currently recruiting for Customer Service Operators to join our existing team to help deliver support to patients, GPs and other Healthcare professionals across UK & Ireland.
This is a full time position working 5 days a week 2pm-10pm. 4 of these days will be between Monday to Friday and you will also be required to work 1 day at the weekend.
Requirements
About the Role
- You will be the first point of contact for incoming calls, appropriately dealing with any queries
- Handle patient requests by booking appointments, communicating with GP's and other healthcare professionals
- You will also be involved in administrative tasks, such as processing prescriptions, specialist referral letters and other health documentation
- Ensure information is accurately recorded and stored in line with company policies.
- Excellent customer service skills and attention to detail
- Superb communication skills, written & verbal.
- Experience with call handling/contact centre work is desirable, although full training will be given
- Good levels of emotional intelligence
- Ability to show sensitivity and understanding over the telephone
- Experience using Microsoft Office
Opportunity for career progression, from operator into operations management, HR and IT/ Tech Tribes
Company Pension scheme
Access to HealthHero healthcare services, including Private 24/7 GP service and Employee Assistance Programme
20 days holiday +8 days bank holiday
Free parking
Diversity and inclusion
Our Talent team work hard to remove all biases within the recruitment process, this includes unconscious bias decoded job adverts, unconscious bias interview training for all interviewers and working hard to get a gender balance interview panel.
We welcome applications from all sections of the community as an Equal Opportunities employer. We are also happy to make any reasonable adjustments at any stage of the recruitment process should you need it, please just let us know.