Customer Service Representative

Remote, temp-to-hire position with a well-established medical device company! As a Customer Service Representative, you will be responsible for addressing customer enquiries related to the company’s products, services, warranty, order processing, data entry and resolving general complaints. Identifying sales opportunities associated with customer enquiries. Providing first line technical and clinical assistance and escalating the issue to relevant teams for timely resolution.

Qualifications:

Must be able to work 8am-5pm PST.

High school education or equivalent

1+ year of related experience.

Has broad knowledge of routines and procedures to handle day-to-day situations.

Strong computer skills

Capable user of Microsoft Office products including: Outlook, Excel, Word and PowerPoint

Duties & Responsibilities:

• Handle customer orders for medical supplies and equipment.
• Create and/or maintain client account records.
• Track deadlines and manage tasks in web-based tools.
• Support members of cross functional teams and developing and maintaining positive customer relations which can substantially affect service and/or product revenue(s).
• Collaborate with various departments to meet service sales goals.
• Document all technical and customer-reported problems in ticketing/note system with the nature of support inquiry and resolutions recommended, provide metrics to the management team as required.
• Support roles consist of work in a: (1) clerical, administrative or specialized support tasks in an office or field setting (2) specialized technical tasks or skilled craft work (3) unskilled or semi-skilled operational tasks.
• Has completed vocational training or obtained equivalent experience.
• Interacts internally to exchange information.
• Has limited discretion to vary from established procedures.

EQUAL EMPLOYMENT OPPORTUNITY STATEMENT:

Suna Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Applicants, with criminal histories, are considered in a manner that is consistent with local, state, and federal laws.

REQUESTING AN ACCOMODATION

Suna Solutions is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Suna Solutions and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

If you would like to be considered for employment opportunities with Suna Solutions and have accommodation needs for a disability or religious observance, please call us at 1 (888) 223-4788, send us an email or speak with your recruiter.

PAY TRANSPARENCY POLICY STATEMENT

Compensation for roles at Suna Solutions varies depending on a wide array of factors including but not limited to the specific client, office or remote location, role, skill set and level of experience. As required by local law, Suna Solutions provides a reasonable pay scale to include the hourly or salary range that Suna Solutions reasonably expects to pay for roles that may be hired in California, Colorado, New York City or Washington as set forth below.

Pay Scale of Starting Pay for role: $20-$23/hr.