Customer Success Executive

Who We Are ⚡Zinc builds automated reference and background checking tools for forward-thinking companies that really care about candidate experience. Founded in 2017, Zinc has a unique approach to background checking, that's redefining industry standards. We're an early-stage startup going through rapid growth. Zinc's founding team have spent years in recruitment, talent, and HRTech. We saw a field plagued with inefficiency, prejudice and a lack of transparency. We first sought to solve the burden of referencing, then sought to tackle the broader category of background checking.

Read more about our story here: www.zincwork.com/mission

We're a culture first company, by this we don't just mean an active calendar of both company and team organised events 🍔🍻🎯 (which we do have 🤩), Zinc's culture is defined by a respectful and autonomous approach to all employees, fostering support for new ideas, promoting a flexible work environment, and operating within a flat structure. While socials, lunches, and events enhance the experience, the core of Zinc's culture drives employees to embrace innovation, share successes, and feel motivated about the company's future.

The big event in the Zinc calendar for team bonding is our annual retreat ✈️: in 2023 we went to Bergerac in France 🇫🇷 and for 2024 we're off to France again! 🇫🇷 (we've got seats on the plane saved for our new joiners!🥳)

🪴We recently redefined our company values:

🧩The pieces that make Zinc: Pragmatic, Integrity, Empathy, Collaborate, Empowered, Speed.

The Role 💼

We're looking for a full-time Customer Success Executive with excellent written communication skills, that has an appetite to learn our domain. This entry-level role will be working with existing customers to deliver unforgettable experiences for their candidates. This is an opportunity for someone who would like to gain experience in a startup environment and customer success in one of the highest performing teams in the business: highly valued externally by our clients and internally by the whole Zinc Team.

This role has come about due to growth in the company and in 6 months time, a successful Customer Success Executive will have fast response times and stellar customer feedback scores!

Requirements

Your Day To Day

• Running live chat and responding to emails to keep checks that need help running smoothly
• Data Management: The role involves some transactional work, entering data and updating Zinc's dashboards
• Speaking with customers every day to help our clients give great candidate experience!
• Problem solving: you'll need to be able to solve problems at pace and think on your feet
• You're the shopfront of Zinc: candidates speak to you the most, the success of our accounts depend on you 💚

Your DNA 🧬

• An active and empathetic listener
• Stellar communication skills - especially in short-form writing
• An ability to speak to different audiences with ease: every conversation is different, and you're prepared to switch gears
• You're a natural problem solver that wants to challenge themselves daily
• You're someone who thrives in a fast-paced, challenging, and dynamic environment
• You've probably got some customer facing experience
• High emotional intelligence, understands how to give and receive honest feedback

Salary💰📍Hybrid, Central LondonWe appreciate the value of in person connection with colleagues and flexible working for our employees. We operate a hybrid model with 2 days a week in office, Mondays and Thursdays.

⚡️⚡️ Please note, applications won't be reviewed until Monday 3rd June.

This is a junior role, and we're not expecting much role-specific experience: however if you have customer service experience and can demonstrate you're a great written communicator we can offer a role where you'll receive full training and a solid stepping stone into a Customer Service career in the Tech Industry 🚀

Benefits

What we offer 🍉

Zinc offers a chance to work on a product that brings a fresh perspective on data ownership in hiring

• Hybrid working (2 days per week in London)
• Shares for real part ownership in the business
• Regular team socials
• 24 days holiday + your birthday off (+ bank holidays)
• Annual retreat: this year we're going to France! 🇫🇷
• Access to MoreHappi - unlimited free coaching for your work and personal goals!
• Enhanced Maternity, Paternity, & Adoption Leave
• Apple laptop and latest tech gear for your home workstation
• £1200 annual benefits allowance
• Early finish Fridays
• A high level of autonomy