Ecommerce Merchandising Manager

Company DescriptionJDE USA, headquartered in Maynard, MA, is a fast-growing premium consumer packaged goods company that is a standalone subsidiary of JDE Peet’s, the largest pure-play coffee and tea company globally. JDE Peet’s business is fueled by a supply chain reaching more than 100 countries, unleashing the possibilities of coffee & tea through their strong portfolio of global, regional and local brands. These brands are built upon a rich history and heritage deeply rooted in the diverse coffee & tea cultures in which we work. The JDE Peet’s portfolio supplies coffee and tea to everyone, no matter who they are, where they are, or what their preferences are. JDE USA offers Tea Forté globally and L’OR Coffee in the U.S.

Job Description

The Ecommerce Merchandising Manager will join the established Ecommerce team at JDE USA. As an E-commerce Manager at JDE USA, you play a critical role in driving our online sales and enhancing the overall customer experience. You’ll be responsible for managing our e-commerce platforms, optimizing sales channels, and ensuring seamless operations. If you’re passionate about coffee & tea, digital marketing, and creating exceptional online shopping experiences, this role is perfect for you!

The Ecommerce Merchandising Manager will report to Director of Ecommerce Merchandising & Operations and collaborate with Ecommerce business leads, Marketing, and external partners.

Key Responsibilities

• Site Merchandising – Develop and execute site merchandising strategies to achieve KPIs in accordance with company objectives. Manage regular merchandising optimizations for all company websites including site search, recommended items, upsells, home, collection, and product pages. Work with site designers to ensure regular promotional and content updates per business direction.
• Ecommerce Program Management - In collaboration with stakeholders, manage and develop ecommerce programs and related tools including Loyalty, Product Bundles, Subscriptions, Store Locator, and Product Registration to ensure a world-class customer experience. Optimize these programs to achieve company goals including improved engagement, AOV and LTV.
• Site UX optimization – Own and develop customer journey across multiple segments with a mobile-first approach. Manage inputs from Ecommerce Business leads, Marketing team, and partner with designers, developers, and supervisors to execute. Drive prioritization for site UX A/B testing based on data analytics and company objectives. Own UX communications between Marketing and other external teams and manage UX workflow.
• Performance Monitoring: Will be responsible for monitoring performance analytics, website traffic, and product performance. Use this data to make informed decisions and improve the customer experience and recommend site updates.
• Online Content Optimization – Lead development of internal processes for content management, product development and continuous improvement. Serve as thought leader, identifying new revenue opportunities through research, business unit feedback and sales performance analysis. Work with marketing and designers to optimize product and site content through full life cycle.

QualificationsWorking in the world’s largest pure-play coffee and tea company means big ambitions, and big ambition means big responsibility. Working at JDE Peet’s is hands-on, giving you an opportunity to leave your mark.

We are a fast-paced company on a mission. Our focus demands high-energy people who think fast and act quickly. If you have the courage and confidence to venture into new cultures & territories, and you're brimming with an entrepreneurial spirit and a drive to succeed, you’ll fit right in at JDE Peet’s.

The Ecommerce Merchandising Manager position is perfect for an individual interested in working within a quickly growing and dynamic environment. The role requires agility and adaptability as we explore and adopt exciting new technologies in the ecommerce and retail space to create a best-in-class online experience.

Skills

You will be working with a group of skilled, subject-matter experts all highly motivated and focused on team success. For this role as an Ecommerce Merchandising Manager, we’re looking for someone who has the following skills and experience:

• Experience working with ecommerce platforms using search, subscription, loyalty, bundle, and personalization tools, managing product data and content, and related ecommerce technology. Shopify experience preferred.
• Proficiency with tools and analytics platforms such as, but not limited to, Microsoft Excel, Microsoft PowerPoint, Google Analytics 4, etc.
• Ability to execute plans as provide by supervisor and/or leadership, and work alongside an experienced & determined team. Adaptable, positive, curious. Passionate about e-commerce and innovation.
• Comfortable proposing new ideas to drive efficiency, conversion, and enhance consumer experience
• 5-10 years of professional working experience, BA/BS in related field preferred

Additional InformationJDE Peet’s is the world's leading pure-play coffee and tea company, with local roots dating back to 1753, and is headquartered in the Netherlands. We unleash the possibilities of coffee and tea in more than 100 countries with a portfolio of over 50 brands, including L’OR, Peet’s, Jacobs, Senseo, Tassimo, Douwe Egberts, OldTown, Super, Pickwick and Moccona.

We are people united by the power and possibility of tea and coffee. At JDE Peet’s, we thrive on the freedom to pursue opportunities, provoking new ideas to make an impact at scale. Our ambition is simple – JDE Peet's: unleashing the possibilities of coffee and tea.

We bring action to our intentions, following through on what was agreed, always pushing things forward. We offer our people a range of learning and development programs to support their personal growth. We’ve worked hard to build an open, collaborative environment where you can approach anyone and be heard.