ED Patient Escort (50%)
University of Iowa Hospitals and Clinics department of Guest Services is seeking a 50% Patient Escort. This position will be part-time 50% with a schedule of Sunday-Wednesday 10a.m. to 4:30p.m.
Position Summary: The Patient Escort/Greeter proactively welcomes and assists patients and visitors arriving to UI Hospitals and Clinics’ Emergency Department (ED) Entrance. Under the general supervision of Guest Services and in collaboration with Safety & Security and ED unit staff, duties include providing parking directions and wayfinding information, wheelchair assistance, loading/unloading patient belongings, and rounding in the ED waiting area to enhance the patient experience.
Job Duties
- Demonstrate superior customer service by proactively welcoming all patients and visitors according to appropriate standards.
- Provide wayfinding directions and information regarding hospital parking options.
- Partners with and assists others to promote an environment of teamwork and achievement of common goals and embraces his/her role as care partner in the successful delivery of customer service.
- Provide service recovery and defuse conflict when necessary.
- Collaborate with Safety & Security and unit staff to maintain screening and safety goals.
- Proactively interact with patients and visitors in the ED waiting area; assist patients and visitors as needed and appropriate.
- Assist patients with options for the safe storage of their belongings.
- May assist with the transfer of patients in/out of vehicles.
- Reports concerns, comments, and suggestions from patient population regarding services provided.
- Helps keep reception area uncluttered. Notifies appropriate personnel regarding housekeeping needs, facility-related repair and safety issues.
- May be asked to transport patients and/or equipment in accordance with hospital policies.
- Comply with all patient confidentiality and hospital policies.
Minimum Eligibility Requirements
- Ability to read, write and follow instructions
- Driver's license and ability to meet UI Fleet Safety Driving Record Review Standards
- Excellent customer service skills; experience working with the general public in a service environment.
- Excellent interpersonal communication skills; experience working with internal and external customers.
- Ability to use a mobile phone and other electronic devices.
- Ability to understand basic floor plan of UIHC.
- Basic computer skills.
- Ability to safely drive all types of vehicles.
- Ability to exceed customer expectations.
- Ability to move across long distances and remain in a stationary position for extended periods of time.
- Ability to perform duties indoors and outdoors
Additional Information
- Classification Title: Patient Escort
- Appointment Type: Merit
- Schedule: Part-time
- Pay Level: 3
- Starting Salary Minimum: 17,271.04
- Organization: Healthcare
- Contact Name: Joseph Beebe
- Contact Email: joseph-beebe@uiowa.edu