Hotel Scheduling Assistant
As a Remote Hotel Scheduling Assistant, you will work from home to support hotel operations by managing room bookings, schedules, and reservations. This position offers an opportunity to earn up to $65,000 annually. You will ensure efficient and organized hotel operations while providing excellent customer service to guests and clients.
About Us: We are a leading travel company, specializing in creating unforgettable vacation experiences. Our business is built on partnerships with award-winning suppliers, ensuring our clients have access to the best deals and experiences around the world. We are currently seeking Vacation Managers to join our team. This is a fantastic opportunity for individuals looking to work from home, enjoy travel perks, and be part of a dynamic and supportive team.
Responsibilities:
- Coordinate and manage hotel room bookings and reservations, including check-ins, check-outs, and room assignments
- Communicate with guests via phone, email, or online platforms to confirm reservations, address inquiries, and assist with special requests
- Update and maintain the hotel's booking system with accurate and up-to-date information regarding room availability, rates, and promotions
- Work closely with hotel staff, including front desk agents, housekeeping, and management, to ensure smooth check-in and check-out processes for guests
- Handle guest inquiries, complaints, and feedback professionally and promptly, resolving issues to ensure guest satisfaction
- Assist in managing group bookings, events, and special occasions, coordinating room allocations and logistics as needed
- Monitor and manage room inventory, optimizing occupancy and revenue through strategic pricing and promotions
- Collaborate with sales and marketing teams to promote hotel offerings, packages, and discounts to maximize bookings and revenue
- Prepare daily, weekly, and monthly reports on room occupancy, revenue, and guest feedback for management review
- Stay updated on hotel policies, procedures, and industry trends to provide accurate information and excellent service to guests
- High school diploma or equivalent; additional education or training in hospitality or hotel management is a plus
- Previous experience in hotel operations, front desk, reservations, or a related role
- Proficiency in using hotel booking systems, property management software, and Microsoft Office Suite
- Excellent communication and customer service skills, with a friendly and professional demeanor
- Strong organizational skills and attention to detail, with the ability to multitask in a fast-paced environment
- Problem-solving abilities and the capacity to handle guest inquiries and complaints effectively
- Ability to work independently and collaborate with team members remotely
- Flexibility to work varying hours, including evenings, weekends, and holidays, based on hotel needs
- Knowledge of hotel operations, room types, rates, and hospitality industry standards
- This is a remote position, allowing you to work from home and manage hotel scheduling tasks remotely
- Flexible hours may be required to accommodate hotel operations and guest needs
- Training and support will be provided to help you succeed in your role as a Remote Hotel Scheduling Assistant
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