Human Resources Generalist
Busch Gardens is a place of thrills, fun and positive, lasting memories. And that's just what its like to work here! As a key member of our team, you'll play a major role in bringing happiness and excitement to people from around the world. If you're dedicated, dependable and driven to deliver exceptional guest service, this is a place for you!
Summary Of Responsibilities
This role will play a key role in improving HR processes to promote future growth and success. This position will support all HR functions and will be a dedicated resource for their assigned business unit(s).
Required Education And Experience
- Bachelor’s degree in human resources, business administration, or related field.
- 3+ years of relevant HR experience or equivalent.
- Proficiency with Microsoft Office (Word, Excel, PowerPoint, Outlook, etc.).
- Knowledge of HRIS, payroll and applicant tracking systems.
- HR certification.
- Experience working in the theme park or hospitality industry.
- Experience working in a fast paced, high-growth company.
- Support the HR department in implementing programs that help improve the overall employee experience.
- Handle routine HR tasks, including: employee leaves; disciplinary matters; disputes and investigations; performance and talent management; termination and severance letters;
- training and development.
- Assist with preparation of department communications/events.
- Handle employment-related inquiries from applicants, employees, and supervisors – refer complex and/or sensitive matters to the appropriate staff.
- Attend and participate in employee disciplinary meetings, terminations, and investigations – collaborate with the legal department when necessary.
- Maintain compliance with federal, state, and local employment laws and regulations.
- Research and recommended best practices.
- Manage and ensure required trainings have been completed.
- Maintain knowledge of trends, best practices, regulatory changes, and new technologies in human resources, talent management, and employment law.
- Offer proactive recruiting assistance.
- Identify ways to improve policies and procedures.
- Help Park Ambassadors and leadership understand relevant company policies, programs and procedures.
- Provide support and guidance on employee relations issues and activities.
- Provide information to Ambassadors regarding benefits, company leave, wellness and other programs.
- Partner with the timekeeping team to resolve park timekeeping and scheduling matters.
- Manage Ambassador training records to ensure compliance.
- Assist with department performance management programs and procedures.
- Coordinate, develop and implement employee engagement programs.
- Assist with change management and department communication.
- To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Various working condition indoors/outdoors (Florida Weather) and will also collaborate with Ambassadors in the park when necessary.
- May sit/stand for several hours at a time. Position engages in extensive walking.
- Frequent change and/or interruptions, responding to highly stressful situations requiring immediate action, independent judgment, and superior problem-solving abilities.
- Prolonged exposure to computer screens.
- Repetitive use of hands to operate computers, printers, and copiers.
- Working hours vary to include nights, weekends, and holidays.
- REQUIRED KNOWLEDGE
- Demonstrated knowledge of the human resources field.
- Understanding of state and federal employment regulations.
- Active listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
- Proactivity—Looking ahead at future activities, projects and events and anticipating needs, problems and possible outcomes.
- Critical thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
- Time management — Ability to manage one's own time and the time of others.
- Writing — Communicating effectively in writing as appropriate for the needs of each audience.
- Speaking — Talking to others to clearly and effectively convey information.
- Attention to Detail — Job requires diligence regarding details and thoroughness in completing tasks.
- Integrity — Job requires being honest and ethical.
- Cooperation — Job requires being pleasant with others and displaying a good-natured, collaborative attitude.
- Adaptability/Flexibility — Job requires being open to change, variety and some ambiguity in the workplace.
- Teamwork—Job requires ability to work with a group of people to achieve a shared goal or outcome.
- Paid Time Off
- Complimentary Park Tickets and Passes
- Park Discounts on Food and Merchandise
- Medical, Dental, and Vision Insurance
- 401K Retirement plan
- Voluntary Insurance
- Life Insurance
- Disability Benefits
- Tuition Reimbursement
- Dependent and Health Care Flexible Spending Accounts
- Employee Assistance Program
- Legal Assistance Plan