Incident Management Coordinator

>> We offer our team the best

• Medical, Dental and Vision Benefits
• Continued Education
• PTO Plan
• Retirement Planning
• Life Insurance
• Employee discounts

Position Summary: Reporting to the Special Teams Manager, the Incident Management Coordinator (IMC) ensures reportable event requirements are met with all state and payor entities. This role ensures with the collaboration of branch leaders that client services are delivered in a safe, efficient, and effective manner, in accordance with established quality standards, and applicable state and federal regulations in relation to Critical Incident Reporting (CIR).

Hours: Monday through Friday 8am to 5pm (Remote)

Essential Duties

• Maintaining the oversight of the daily missed visit reports to ensure all CIRs and Diary Entries are completed timely.
• Maintain and Track MCO Insufficient Staffing Reporting
• Monitor CIR Tracking reports provided by each branch.
• Participate in regional home care industry organizations to follow incident management and reportable event trends and developments and identify potential training and program enhancement opportunities.
• Provide appropriate training as needed in relation to Critical Incident tracking and reporting.
• Subject Matter Expert (SME) for Critical Incident Reporting and attends MCO meetings as needed.
• Provide results from prior business day to Area Directors and State Director relating to Late CIRs and Diary Entries.
• Collaborate with Area Directors to hold accountability for Late CIRs and Diary Entries.
• Schedule and facilitate incident/event discussions with Area Directors and State Recruiter
• Coordinate with the branch to ensure incident/event follow-up is completed, i.e., employee training is completed, more information as needed.
• Collaborate with Service Coordinators and MCO Care Coordinators as needed until the final resolution is completed.
• Provides monthly incident report submissions to Area Directors & State Director
• Maintain a high degree of confidentiality at all times due to access to sensitive information.
• Maintain regular, predictable, consistent attendance and is flexible to meet the needs of the department.
• Follow all Medicare, Medicaid, and HIPAA regulations and requirements.
• Abide by all regulations, policies, procedures, and standards.
• Perform other duties as assigned.

Performance Responsibilities

• Maintains positive internal and external customer service relationships.
• Maintains open lines of communication.
• Plans and organizes work effectively and ensures its completion.
• Meets all productivity requirements.
• Demonstrates team behavior and promotes a team-oriented environment.
• Actively participates in continuous quality improvement
• Represents the organization professionally at all times.

Position Requirements & Competencies

• Excellent oral and written communication skills
• Ability to multi-task under tight deadlines
• Strong communication skills and interpersonal skills
• A valid driver’s license and proof of insurance is required.
• Bachelor’s degree in business, Social Services, Public Administration, or a related field of study is preferred.
• Experience working within a managed healthcare environment as an employee or contracted provider is preferred

To apply via text, text 6042 to 334-518-4376#ACADCOR #CBACADCOR #DJADCOR #IndeedADCOR