IT Support Specialist

This is a Hybrid role out of our New York Manhattan office

Your Impact:

• Strong hardware and peripheral support experience including understanding of hardware configurations and capabilities. Strong Windows 10 Operating System support.
• Understanding of system imaging via SCCM. Experience supporting Microsoft M365 suite (OneDrive, Outlook365, PowerPoint, Word, Excel, and Teams).
• Understanding of VDI and VPN end-user support.
• Understanding of changing passwords on a networked domain system.
• Basic understanding of VoIP phone systems (Mitel a plus)
• Basic understanding of LAN/WAN systems.
• Basic understanding of MFA and SSO and familiarity with troubleshooting iOS and Android mobile devices.

Successful Candidates Will Have:

• 3 years or more of customer-facing technical support experience preferably with a large or national customer-base. ServiceNow experience a plus.
• Able to participate in an on-call rotation which is typically one weekend day a month for 4 hours.
• Excellent customer service skills, including active listening, patience, and concern for client issues plus demonstrate customer empathy and willingness to go above and beyond to exceed customer expectations.
• Ability to identify strained client relationships and act accordingly to mitigate client relationship risk.

Risk Strategies is the 9th largest privately held US brokerage firm offering comprehensive risk management advice, insurance and reinsurance placement for property & casualty, employee benefits, private client services, as well as consulting services and financial & wealth solutions. With more than 30 specialty practices, Risk Strategies serves commercial companies, nonprofits, public entities, and individuals, and has access to all major insurance markets. Risk Strategies has over 100 offices and nearly 5,000 employees across the US and Canada.

Our industry recognition includes being named a Best Places to Work in Insurance for the past five years (2018-2022) and on the Inc. 5000 list as one of America’s Fastest Growing Private Companies. We are committed to being good stewards for our company, culture, and communities by having a strong focus on Environmental, Social, and Governance issues.

At Risk Strategies Company, base pay is one part of our total compensation package, which also includes a comprehensive suite of benefits, including medical, dental, vision, disability, life, and retirement savings, The total compensation for a position may also include other elements dependent on the position offered. The expected base pay range for this position is between $50,000.00 - $65,000.00. The actual base pay offered may vary depending on multiple individualized factors, including geographical location, education, job-related knowledge, skills, and experience.