Medical Receptionist

Bowie, MD

MUST:

2+ plus of Medical Receptionist experience

Must have experience with EMR; Athena experience preferred

Must have scheduling experience

Must have medical insurance experience

Must have experience answering calls on a multi-lined phone

Must have experience working in a multi-physician experience

Must have strong verbal and written communication skills

Must have strong customer service

High attention to detail

DUTIES:

Medical Receptionist will be responsible for, but not limited the following:

Welcomes patients and visitors by greeting patients and visitors, in person or on the telephone; answering or referring inquiries

Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone

Keeps patient appointments on schedule by notifying provider of patient's arrival; reviewing service delivery compared to schedule; reminding provider of service delays

Comforts patients by anticipating patients' anxieties; answering patients' questions; maintaining the reception area

Ensures availability of treatment information by filing and retrieving patient records

Maintains patient accounts by obtaining, recording, and updating personal and financial information

Obtains revenue by recording and updating financial information; recording and collecting patient charges; controlling credit extended to patients; filing, collecting, and expediting third-party claims

Maintains business office inventory and equipment by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies; scheduling equipment service and repairs

Helps patients in distress by responding to emergencies

Protects patients' rights by maintaining confidentiality of personal and financial information

Maintains operations by following policies and procedures; reporting needed changes

Contributes to team effort by accomplishing related results as needed

• Quadrant, Inc. is an equal opportunity and affirmative action employer. Quadrant is committed to administering all employment and personnel actions on the basis of merit and free of discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or status as an individual with a disability. Consistent with this commitment, we are dedicated to the employment and advancement of qualified minorities, women, individuals with disabilities, protected veterans, persons of all ethnic backgrounds and religions according to their abilities.