Onboarding and Training Specialist

The Company

Indigo Tech is a rapidly evolving stealth-stage company building a new digital platform to help fitness and wellness businesses succeed with software, payments, and technology solutions. With robust backing from industry veterans and substantial funding, we're on a mission to empower businesses in this sector through innovative software solutions, seamless payment systems, and cutting-edge technology. Join us in this thrilling journey to redefine success in fitness and wellness tech.

The Role

We are looking for a Customer Onboarding and Training Specialist to join our team in delivering an exceptional onboarding experience to our clients. In this role, your primary responsibility will be to implement the onboarding and training strategies for new customers, ensuring success and satisfaction with our products and services.

Key Responsibilities:

• Customer Onboarding: Implement the developed onboarding process for customers, promoting seamless adoption of our products and services.
• Training Program Delivery: Deliver engaging and educational training programs, tailored to the specific needs of our customers, to enhance their understanding and use of our solutions.
• Feedback and Continuous Improvement: Gather customer feedback to refine and enhance the onboarding and training experience.
• Resource Management: Efficiently manage training resources, including materials, platforms, and potentially external facilitators.
• Cross-functional Collaboration: Collaborate closely with product, sales, and customer support teams to ensure alignment of onboarding and training with overall customer success strategies.
• Performance Metrics: Use metrics to evaluate the effectiveness of onboarding and training initiatives in driving customer satisfaction and product adoption.
• Market Trends and Best Practices: Keep abreast of market trends and best practices in customer onboarding and training within the tech sector.

What We're Looking For:

• At least two years of experience in customer success, training, or a related field, with an emphasis on customer onboarding in a SaaS or technology environment.
• Exceptional communication and presentation skills, capable of engaging and educating a diverse range of customer audiences.
• Demonstrated ability to develop and implement effective customer onboarding and training strategies.
• A deep understanding of customer needs and a commitment to improving customer experiences.
• Ability and interest in analyzing the impact of training and onboarding on customer success.
• The ability to lead customers in the right direction while collaborating with teams across the organization.
• Proficiency with tools such as Jira, Confluence, and ZenDesk is essential.

What We Offer

• Work-from-home flexibility in a results-driven, dynamic environment.
• Unlimited vacation policy.
• Competitive compensation and comprehensive benefits.
• A culture that values autonomy, innovation, and diversity.

Join Us

At Project Indigo, we're not just a team; we're a community that values diversity in all its forms. We are an equal-opportunity employer and value diversity in all forms. We do not discriminate based on race, religion, color, national origin, gender identity, sexual orientation, age, marital status, protected veteran status, disability, or any other unlawful factor.

If you're passionate about customer support and seeking a high-autonomy role in a fast-paced setting, we'd love to hear from you!