Patient Escort – Guest Services

University of Iowa Hospitals and Clinics department of Guest Services is seeking a 100% Patient Escort. This position will be full-time 100% with a schedule of Monday-Friday, around 8:00am-4:30pm. Additional hours may be needed.

Job Duties

• In accordance with Service Excellence and departmental guidelines, the primary duties of this position include transporting and assisting UIHC ambulatory and non-ambulatory patients and guests to and from clinics, inpatient units and procedure areas via wheelchair, patient bed, patient stretcher, or moving them to their destination.
• Deliver wheelchairs to assigned areas.
• Demonstrate superior customer service by proactively welcoming all patients and visitors according to appropriate standards.
• Assist patients and guests with questions and way finding needs.
• On occasion, drive a motorized transportation cart, perform guest services dispatch duties, deliver moveable medical equipment throughout the hospital, clean and store equipment, drive late evening shuttle, drive valet vehicles when needed, and perform other duties as assigned.
• Partners with and assists others to promote an environment of teamwork and achievement of common goals and embraces his/her role as care partner in the successful delivery of customer service.
• Provide service recovery and defuse conflict when necessary.
• Collaborate with Safety & Security and unit staff to maintain screening and safety goals.
• Proactively interact with patients and visitors in UIHC waiting areas; assist patients and visitors as needed and appropriate.
• Assist patients with options for the safe storage of their belongings.
• Reports concerns, comments, and suggestions from patient population regarding services provided.
• Helps keep reception area uncluttered. Notifies appropriate personnel regarding housekeeping needs, facility-related repair and safety issues.
• May be asked to transport patients and/or equipment in accordance with hospital policies.
• Comply with all patient confidentiality and hospital policies.

Additional Info: This position has a blood-borne pathogen exposure risk. Must be able to regularly move heavy weight of 100 lbs, and occasionally in excess of 250 lbs via wheelchair or bed. Must be able to remain in a stationary position and move for extended periods of time. Must be able to work in inclement weather. Must be able to move for long periods of time.

Minimum Eligibility Requirements

• Ability to read, write and follow instructions

Special Qualifications

• Driver's license and ability to meet UI Fleet Safety Driving Record Review Standards

Desired Qualification

• Excellent customer service skills; experience working with the general public in a service environment.
• Excellent interpersonal communication skills; experience working with internal and external customers.
• Ability to use a mobile phone and other electronic devices.
• Ability to understand basic floor plan of UIHC.
• Basic computer skills.
• Ability to safely drive all types of vehicles.
• Ability to exceed customer expectations.
• Ability to move across long distances and remain in a stationary position for extended periods of time.
• Ability to perform duties indoors and outdoors

Application Process: Please attach a resume (under submission relevant materials) as part of the application process. Job openings are posted for a minimum of 10 calendar days. Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check. Please contact Joseph Beebe at joseph-beebe@uiowa.edu with any questions.

Additional Information

• Classification Title: Patient Escort
• Appointment Type: Merit
• Schedule: Full-time

Compensation

• Pay Level: 3
• Starting Salary Minimum: 34542.08
• Starting Salary Maximum: 44581.92

Contact Information

• Organization: Healthcare
• Contact Name: Joseph Beebe
• Contact Email: joseph-beebe@uiowa.edu