QA/QC Auditor – Statewide

Job ResponsibilitiesBusiness is booming in South Carolina! Are you ready to be a part of developing and connecting the next generation of workers in this state? Year after year, experts pick our state as one the best in the country for doing business. Just last year, South Carolina announced more than 14,000 new jobs and $10 billion in capital investment. Entrepreneurs are flocking to cities like Greenville, Charleston, Columbia, and Rock Hill to start and grow their businesses. And our hospitality industry is primed to take off as travelers from around the world continue to discover the beauty and accessibility of South Carolina’s mountains and coast.

Here at the South Carolina Department of Employment and Workforce (DEW), we are laser-focused on connecting every jobseeker who comes through our doors with their next great career opportunity! Are you looking for a meaningful position at an agency brimming with optimism and camaraderie that also offers job security, affordable health insurance, great retirement benefits, and work-life balance? If so, continue reading to discover your chance to make a difference at DEW!

Job Description

This position reports to the UI Assurance and Measures Department within the Unemployment Insurance (UI) Division at the SC Department of Employment and Workforce. Incumbent will monitor the quality of customer interactions through call monitoring, transactional audits, and quality reports. Works directly with multiple departments in the UI Division to obtain requested information, interpret expected standards and policy directives, and identify opportunities for improvement.

Minimum And Additional Requirements

A high school diploma or equivalent and two (2) years of call center experience.

Preferred Qualifications

One (1) year of experience conducting calibration sessions.

Additional Comments

Supplemental questions are considered part of your official application. Please complete the State application to include all current and previous work history and education. A resume will not be accepted nor reviewed to determine if an applicant has met the qualifications for the position.