Receptionist

• Fixed term until July 2025
• Parkville location, with multiple public transport options available

The Royal Women’s Hospital is one of Australia’s oldest and most distinguished tertiary hospitals dedicated to improving the health and wellbeing of women and newborns, offering specialised services within maternity, neonatal and women’s health. Our goal is to be the best place to work, learn and contribute, and to provide exceptional experiences for our patients and consumers.

About Receptionist

The purpose of the Receptionist is to provide front of house reception and clerical support to a very busy Medical Imaging department. This position requires high level, accurate data entry of patient registrations & appointments, effective management of all telephone queries, patient billing, and daily clinic liaison.

A regular day will see you:

• Provide excellent customer service to patients and their families, staff and visiting specialists;
• Ensure accurate data entry of patient details into the patient management systems;
• Manage the daily paperwork flow and ensure appointments and bookings are consistent with the PGWIC Department policies for patient access;
• Liaise with multiple departments & clinics to facilitate patient appointments within the appropriate medical timeframes;
• Answer all incoming calls & queries within the outlined KPIs;

About YouWe are looking for an experience receptionist with an attention to detail, who is looking to make a difference in the healthcare industry!

You’ll bring with you:

• Clerical/ Reception experience (min. 3 years)
• Previous experience working as a receptionist in healthcare is essential
• Previous experience billing for medical services (MBS / Private Patient Billing) is essential

Our BenefitsAt the Women’s you will enjoy a culture that is collaborative, supportive and passionate about learning. We have a strong sense of purpose, and engage in meaningful work every day. We offer our people a range of rewarding benefits, including:

• $11,660 in salary packaging benefits, for living expenses, meals and holiday accommodation
• A suite of wellness initiatives designed to support you, including discounted financial, lifestyle and health options, and a comprehensive wellbeing program
• Public transport options at our doorstep and end of journey facilities for cyclists
• Onsite childcare centre and breastfeeding rooms
• Mentoring, learning and career development opportunities
• Five weeks annual leave, 17.5% leave loading, monthly ADO’s and purchased leave options

Inclusion and belongingThe Women’s celebrates, values and supports a diverse and inclusive environment which reflects our vibrant community. We encourage applications from anyone identifying as Aboriginal and/or Torres Strait Islander. We also welcome anyone who identifies as LGBTQIA+, linguistically, culturally and/or gender diverse, people with disability, and people of any age to apply for our roles. We are committed to gender equity principles, and our people have an awareness of and sensitive approach to violence against women and family violence matters. We are proudly Breastfeeding Association accredited.

Join us!

If you feel this role is right for you we warmly invite you to apply, and encourage your early application. All appointments are made subject to a satisfactory National Police Check, a Working with Children Check and three COVID-19 vaccinations, and may include a range of additional vaccinations including influenza, as required by the Department of Health.

Should you need assistance or require any adjustments or accommodations to fully participate in the application or interview process, you are welcome to reach out to the contact person listed. We acknowledge that not all applicants will meet the full list of selection criteria outlined, and wherever possible we will consider applications where relevant experience can apply.