Senior Customer Success Manager

Founded in Tel Aviv in 2016, UVeye is a computer vision and data company that creates automatic vehicle inspection systems to encourage road safety and increase transparency across the automotive industry. With key partnerships including General Motors, Volvo, and CarMax among others, our technology is utilized in manufacturing plants, dealerships, wholesale auctions, delivery fleets, security checkpoints and more.

Want to be an important part of setting the standard for safety in the auto industry? Check out the description below to see if you’re a great fit!

We are seeking a senior customer Success Manager on a mission to establish partnerships with our clients, based on value and ROI.

As our Sr. Customer Success Manager, you will be responsible for managing some of UVeye’s most strategic partnerships. These partnerships are created by securing long-lasting professional relationships, based on exceptional service and delivering the power of the UVeye platform and systems.

A day in the life and how you’ll make an impact:

• Building strong relationships with customers based on your ability to earn their trust and deliver - creating UVeye champions.
• Train and educate customers on how to effectively utilize UVeye and integrate the system into their current processes.
• Successfully and consistently deliver ROI and value for our customers, consulting their business while leveraging UVeye.
• Proactively identifying business goals, pain points, and opportunities where UVeye can deliver even greater value for our clients.
• Analyzing key account statistics, engagement, and performance metrics and leverage these to educate clients in order to drive performance.
• Simultaneously and successfully managing multiple client relationships.
• Identifying and managing opportunities to organically grow client portfolios, by delivering additional solutions and tools based on business needs.

Requirements:

• 5+ years of experience in a Customer Success, Account Manager, or similar role – preferably in a SaaS.
• Proven experience in managing multiple strategic accounts and projects.
• Positive attitude and remarkable ability to build rapport from initial conversation and throughout the client lifecycle. Passionate about customers.
• Hunger to work in a hyper-fast-paced and ever-changing environment.
• Superior organization and prioritization skills, along with focused attention to detail.
• Commercial savvy.
• Technical attitude, including general knowledge pertaining to software, dashboards, analytics, and CRM platforms.
• General understanding of the automotive space – an advantage!
• Willingness to travel domestically up to 50% of the time.

Benefits we offer:

• Competitive Medical, Dental, Vision.
• Company 401k Match.
• 20 PTO days, Company paid holidays.
• Career growth as we scale across the US.

Why UVeye:

Pioneer Advanced Solutions: Harness cutting-edge technologies in AI, machine learning, and computer vision to revolutionize vehicle inspections.

Drive Global Impact: Your innovations will play a crucial role in enhancing automotive safety and reliability, impacting lives and businesses on an international scale.

Career Growth Opportunities: Participate in a journey of rapid development, surrounded by groundbreaking advancements and strategic industry partnerships.