Sr. Product Manager (remote)
The team members of Experian Decision Analytics (DA) work creatively together to unlock the power of our proprietary and external data, augmenting it with the intelligence of our advanced analytics and modeling to help clients solve real-life decisioning and fraud challenges. Our customers span industries from financial services, retail, government agencies, big tech and more. We help them make smarter business decisions, identify consumers, make decisions on loans, and stop fraud losses.
Job Description
You will be the driving force behind a unique, business-critical initiative in the identity and fraud ecosystem with extremely high visibility to leadership. You will research, innovate, and create new and evolve existing products - from their conception and market research to launch. You will work cross-functionally with product, engineering, operations, compliance, legal, and business groups to propel numerous technologically complex deliverables and ensure on-time delivery. This position may be worked remotely with west coast hours anywhere within the United States.
The team you will be joining operates on the forefront of products and markets for DA, innovating new solutions that leverage Experian’s existing data and capabilities, while enjoying the freedom to explore as well. But this is not just a laboratory – we work with real clients, including big names in “big tech”, launching real solutions into production, and generating revenue that helps fuel further opportunities for DA.
DA’s culture of diversity, intellectual curiosity, problem solving, and openness drives our success. We encourage thinking big and taking risks. We promote self-direction to work on meaningful projects and require technical and business collaboration not only within DA, but with various internal and external engineering and product teams. There is also regular engagement with operations and network teams to ensure the creation of necessary environments and highly automated support processes, improving monitoring and alerting, including use of Dynatrace, Splunk and other tools.
Responsibilities
- Research, conceptualize, and design new products.
- Develop business cases for new opportunities, including competitive analysis, go to market strategies and product positioning.
- Define, prioritize, and maintain the product feature backlog and conduct development for a group of products. Own and drive product release planning, backlog prioritization, and issue review.
- Document detailed business and technical flows, exceptions, and error handling. Integrate 3rd party services and product documentation into a comprehensive and unambiguous unified product documentation.
- Work together with engineering and QA teams to scope, size, and prioritize development work across numerous competing deliverables
- Act as a liaison among internal and external clients, business unit functional areas and project development teams to ensure effective project coordination among participating groups. Facilitate communications among project participants to expedite project processes and to resolve issues and problems. Schedule and facilitate meetings on project status and issue resolution.
- Facilitate consensus building with a distributed team of engineers
- Adapt to the diverse communication needs of others to efficiently lead up, down and across the organization
- Break down large, complex tasks into clear and viable steps, anticipate and adjust for problems and roadblocks
- Make decisions in a timely manner, most often with incomplete information and under tight deadlines
- Prepare presentations to senior management on project schedule, process, and status.
- Provide consultative services in the application of Experian products and services
- 5+ years experience in product management roles, preferable in B2B SaaS, financial and or identity services.
- Experience in API design and delivering API as a product.
- Excellent understanding of agile software development lifecycles. Proficiency in JIRA and Confluence.
- Broad understanding of multiple application, infrastructure, and cloud platforms, preferably AWS.
- Experience in data analysis, extraction, collection, and management.
- Experienced in cross-functional project and program management.
- Extraordinary influencer who is great at connecting the dots and building great relationships throughout the organization.
- Energetic self-starter able to juggle multiple projects in a fast-moving environment and change priorities quickly when needed.
- Can mobilize, inspire, and lead internal/external software engineering teams without direct authority.
- Experience of managing third party suppliers to deliver excellent service on time and budget.
- Leadership skills including coordination, motivation, negotiation, coaching, stakeholder management, business change management and dispute resolution skills.
- Ability to excel in a client-facing environment.